SmartTEC Administrator

Appello UK

SmartTEC Administrator supporting installation projects for the UK's leading careline service. Ensuring efficient operations and excellent customer service in a hybrid work environment.

Posted 5/18/2026full-timeNew Milton • 🇬🇧 United KingdomMid-LevelSenior💰 £26,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

administrative experiencecontract managementpurchase order creationelectronic filing systemsorder processingwarranty claims managementsubcontractor paperwork managementISO standards compliancecustomer service

Soft Skills

written communicationverbal communicationtelephone mannerattention to detailinterpersonal skills

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordService Management SystemsBusiness Central

Certifications & Qualifications

English qualificationsMaths qualifications

Industry Keywords

customer liaisoninformation flowelectronic filingorder scheduling

About the role

Key responsibilities & impact

Support customers, field teams, and partners while making sure every detail — big or small — is looked after with care.
Input contract details into our MIS (Business Central).
Support field-based Contracts Managers with customer liaison.
Create, release, and send purchase orders.
Maintain organised electronic filing systems.
Progress outstanding orders and schedule deliveries.
Manage subcontractor paperwork in line with ISO standards.
Liaise with departments across the business to maintain strong information flow.
Record returns, process warranty claims, and manage replacements.

Requirements

What you’ll need

Have experience in a similar administrative role and are confident providing excellent customer service.
Bring strong written and verbal communication skills and a clear, friendly telephone manner.
Are comfortable using Microsoft Outlook, Excel and Word, and ideally have experience with Service Management Systems or Business Central.
Have solid English and Maths skills, supported by qualifications or relevant experience.

Benefits

Comp & perks

161 hours holiday pa plus bank holidays.
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products.
Pension Scheme, up to 4% Company matched.
Free on-site parking.