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Field Service Engineer – Midlands
Appello UKSysOps Field Engineer addressing advanced technical support and IT challenges at Appello. Ensuring seamless performance in IT and telecommunications, delivering high-quality customer service and solutions.
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Deliver expert support via phone, email, remote tools, and on-site visits
- Troubleshoot advanced hardware, software, and network issues
- Support TECS devices and platforms including SmartLife and SmartBridge
- Maintain exceptional customer service
- Diagnose critical faults, perform root cause analysis, and implement long-term solutions
- Manage major incidents to minimize service disruption
- Develop and maintain clear technical documentation and troubleshooting guides
Requirements
What you’ll need- 3–5 years’ experience in a customer‑facing, field‑based technical support or service engineering role
- Strong working knowledge of Linux environments
- Hands‑on experience supporting digital telecare, IP networking, or SaaS‑based services
- Proven experience troubleshooting SIP‑based communication systems
- Experience supporting mission‑critical environments
- Familiarity with API management tools
- Relevant technical qualification or equivalent professional experience
- Understanding of network infrastructure, communication protocols, or social alarm monitoring platforms
- Full UK driving licence
- Technical certifications such as ITIL, CompTIA A+, CompTIA Network+, CCNP, or similar
Benefits
Comp & perks- 175 hours holiday plus bank holidays
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants
- 24/7 employee assistance programme
- Family and friends’ discounts on services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxtroubleshootingSIP-based communication systemsAPI managementnetwork infrastructurecommunication protocolsdigital telecareIP networkingSaaS-based servicestechnical documentation
Soft Skills
customer serviceproblem-solvingcommunicationroot cause analysisincident managementtechnical support
Certifications
ITILCompTIA A+CompTIA Network+CCNP