Anthology Careers

Data Scientist

• Prototyping of complex AI and ML based solutions for our products and custom AI/ML model development, training and evaluation
• Participation in client-facing user research in order to gather feedback on prototypes
• Interfacing with engineering teams from Anthology and helping them to take advantage of our own and external AI/ML models, as well as, advance analytics in their products
• Exploration and statistical analysis of data to support internal company decisions and to demonstrate our thought leadership in the EdTech space
• Working with our partners (AWS, Microsoft, Snowflake, and others) in order to grow and improve our AI/ML toolbox and knowledge
• Occasional travel within to the U.S. or Europe may be required

Senior Data Scientist

Support Engineer

• Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries.
• Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.
• Document customer issues, reproduce and gather details on reported problems through resolution or escalation to Tier 2.
• Draft, review, and publish product bugs/fixes into Knowledge Base.
• Represent Customer Support in internal product meetings and external customer reviews.
• Provide outstanding customer service and represent the voice of the customer.

Associate Technical Support I

Cloud Engineer

Associate Cloud Engineer I

Product Marketing

• Serve as strategic leader for Anthology’s flagship solution
• Define and lead in-product messaging strategy using Pendo
• Collaborate with Product Managers on user journey mapping and in-product interventions
• Develop and execute feature adoption strategies
• Manage and develop a team of 3 specialists
• Lead creation of video content and product guides
• Oversee development of roadmap presentations
• Support sales enablement materials and training content
• Partner with field marketing to localize messaging
• Collaborate with customer success to identify adoption barriers

Senior Product Marketing Manager – Product Engagement

Technical Support Associate II

Manager

Manager, Implementation Consulting

Consultant

• The Technical Account Manager is the trusted technical business advisor to clients, providing guidance around operations and optimizations of their IT infrastructure regarding Anthology’s products.
• More than a technical point of contact, the Technical Account Manager is a personal advocate working on a client’s behalf to help proactively prevent issues before they arise, as well as escalating and driving the resolution of incidents that do occur.
• Primary responsibilities include: Account Management roles and responsibilities; Developing and fostering strong customer relationships; Identifying and evaluating business processes and assisting in defining accurate and efficient best practices; Meeting specific customer satisfaction goals
• Development roles and responsibilities: Developing T-SQL customizations; Developing custom automations using Workflow technology; Developing custom reports using SSRS or PowerBI
• Additional roles and responsibilities: Troubleshooting technical problems and answering general support questions for our various Anthology products; Maintaining documentations of customizations, integrations, and environment details; Consulting with customers on technical issues and recommending sound solutions; Solving unexpected complex issues to maintain operational efficiency; Providing feedback to the development team on issues pertaining to each product; Performing on-call duties during holidays, nights, and weekends as needed
• The Candidate: Required skills/qualifications: Bachelor’s degree in CIS or related field or equivalent experience; At least 5 years’ experience coding, debugging with Microsoft T-SQL programming; Experience with OData and REST APIs; Demonstrated ability to prioritize and multitask in a deadline driven high pressure environment; Experience with Windows Server, including IIS; Ability to build knowledge and skill in Anthology products; Fluency in written and spoken English; Preferred skills/qualifications: Experience writing reports in SSRS or PowerBI; Ability to develop in C# or VB.NET; Experience working with Azure; Azure Developer Associate certification; Experience managing, coaching, and mentoring customer’s development teams to achieve high performance results

Senior Technical Consultant

Product Designer

• Playing a critical role in understanding our customers' motivations, goals, needs, behaviors, pain points and expectations to inform design and product decisions
• Advocating for the user throughout the product lifecycle, engaging with customers through research and feedback sessions, site visits, usability testing, focus groups and user conferences to inspire ideas and inform design decisions
• Triangulating data from research and other sources (such as data analytics and sales) to glean insights and actionable recommendations for our product teams
• Combining quant/qual research insights, rapid iteration, and testing to craft data informed, user centered solutions
• Prototyping, testing, and iterating.
• Jumping between ‘discovery’ mode (prototyping ideas and seeking feedback) and ‘delivery’ mode (nailing the flow, interactions, and accessibility)
• Addressing short-term design needs and delivering value to users incrementally, while making strides towards long term vision
• Working collaboratively within product teams as a peer with product managers, developers and data scientists to bring your ideas to life, and contribute to the strategic product vision
• Being autonomous. Taking full ownership of your work and responsibility for every detail, every step of the way, from whiteboard sketching to high-fidelity designs, to what is finally shipped
• Taking an active role in our design community, sharing ideas, upskilling in how to best use AI and contributing to our lunch and learns

Senior Product Designer

• Define and execute a knowledge management strategy aligned with business goals.\n• Develop and maintain a centralized repository of proposal content, templates, boilerplate language, and FAQs.\n• Implement and manage knowledge management systems to support proposal development.\n• Advocate for continuous improvement in proposal content quality and knowledge workflows.\n• Capture and convert tacit knowledge from SMEs into reusable assets.\n• Monitor usage and effectiveness of knowledge assets using KPIs and analytics.\n• Provide training and support to proposal teams on knowledge tools and best practices.\n• Communicating and influencing at a mid-level individual contributor capacity.\n• Coaching subject matter experts in persuasive writing and proposal best practices