Anthology Careers

Senior Technical Consultant

Anthology Careers

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $115,700 - $173,500 per year

Job Level

Senior

Tech Stack

Azure.NETSQL

About the role

  • The Technical Account Manager is the trusted technical business advisor to clients, providing guidance around operations and optimizations of their IT infrastructure regarding Anthology’s products.
  • More than a technical point of contact, the Technical Account Manager is a personal advocate working on a client’s behalf to help proactively prevent issues before they arise, as well as escalating and driving the resolution of incidents that do occur.
  • Primary responsibilities include: Account Management roles and responsibilities; Developing and fostering strong customer relationships; Identifying and evaluating business processes and assisting in defining accurate and efficient best practices; Meeting specific customer satisfaction goals
  • Development roles and responsibilities: Developing T-SQL customizations; Developing custom automations using Workflow technology; Developing custom reports using SSRS or PowerBI
  • Additional roles and responsibilities: Troubleshooting technical problems and answering general support questions for our various Anthology products; Maintaining documentations of customizations, integrations, and environment details; Consulting with customers on technical issues and recommending sound solutions; Solving unexpected complex issues to maintain operational efficiency; Providing feedback to the development team on issues pertaining to each product; Performing on-call duties during holidays, nights, and weekends as needed
  • The Candidate: Required skills/qualifications: Bachelor’s degree in CIS or related field or equivalent experience; At least 5 years’ experience coding, debugging with Microsoft T-SQL programming; Experience with OData and REST APIs; Demonstrated ability to prioritize and multitask in a deadline driven high pressure environment; Experience with Windows Server, including IIS; Ability to build knowledge and skill in Anthology products; Fluency in written and spoken English; Preferred skills/qualifications: Experience writing reports in SSRS or PowerBI; Ability to develop in C# or VB.NET; Experience working with Azure; Azure Developer Associate certification; Experience managing, coaching, and mentoring customer’s development teams to achieve high performance results

Requirements

  • Bachelor’s degree in CIS or related field or equivalent experience
  • At least 5 years’ experience coding, debugging with Microsoft T-SQL programming
  • Ability to establish relationships and network within an organization to achieve results
  • Experience with working with OData and REST APIs
  • Demonstrated ability to prioritize and multitask in a deadline driven high pressure environment
  • Experience with Windows Server, including IIS
  • Ability to build knowledge and skill in Anthology products
  • Fluency in written and spoken English