Technical Support Engineer II
Narvar
JavaScriptPythonSQL
Technical Writer II
Anthology Careers
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $65,300 - $81,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaScriptPython
About the role
- Researching, outlining, writing, and editing new and existing documentation for Anthology products including Blackboard
- Writing for a variety of audiences, from non-technical end users to developers, system administrators, and integrators
- Independently gathering information from subject matter experts to develop, organize, and write help content
- Obtaining a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Collaborating with design, product management, and developers to ensure that documentation supports a clear and useful user experience
- Assisting in planning, scheduling, and tracking documentation work to meet product release dates
- Adhering to quality presentation standards and visual and architectural consistency
- Contributing to doc standards, including participating in peer editing
- Gathering user feedback on documentation to improve usability
- Preparing English content for localization for global audiences
- Assisting in website maintenance and organization
- Assisting with user research to evaluate the quality of the end user experience
- Representing Anthology at customer events in person and virtually, as needed
Requirements
- University degree or equivalent experience
- At least 3 years of technical writing experience
- 2-5 years of prior relevant experience
- Strong written and oral communication skills and experience working with content in multiple mediums
- Proficiency with help authoring systems such as MadCap Flare or Paligo
- Working knowledge of HTML, CSS, and JS
- Experience working cross-departmentally to communicate the nuts and bolts of a product
- Experience owning an end-to-end documentation creation process for small to medium projects
- Attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
- Ability to effectively address feedback from both customers and internal support representatives
- Strong research skills and a passion for learning and developing
- Positive attitude and willingness to jump in and tackle new challenges
- Fluency in written and spoken English
- Please provide samples of your work with your application
- Preferred: Previous job experience in the education industry or with e-learning technologies
- Preferred: Experience with agile development methodologies
- Preferred: Experience with XML and structured content
- Preferred: Experience with translation management
- Preferred: Understanding of Web Content Accessibility Guidelines
- Preferred: Familiarity with writing API documentation
- Preferred: Experience with Python, Pendo, or Google Analytics
- Preferred: Certification from a technical communication program
