Analyst

• Analyze and design/redesign business, IT or operational processes using critical thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design
• Provide coaching and mentoring to more junior staff
• Work with a variety of development roles to understand the overall technical architecture and how each feature is implemented
• Is highly collaborative and comfortable communicating cross-functionally and across management levels
• Have strong analytical skills and a relentless determination to do what is right for customers
• Good at multi-tasking and juggling competing priorities
• Deep understanding of the business/technical domain
• Lead design, planning, and implementation of requirements to satisfy business needs
• Authority on best practices of requirements gathering, business system configuration and defining/execution of acceptance criteria
• Work with the technical teams and the business/product owner to ensure efficiency, smooth and successful implementation
• Coach and mentor junior staff in requirements documentation, systems configuration, defining/execution of acceptance criteria and establishing, tracking, measuring and refining metrics
• Improve product feature offerings by providing feedback to internal cross-functional teams including IT Project Manager, Business/Product owner and Software Engineering
• Identify, drive, and optimize technical and business process flows for existing and new opportunities
• Partner with teams to define systems improvement focusing on scale, efficiency, and automation
• Work with internal business groups to acquire a deep understanding of their processes and operations
• Understand software internals, debug problems using log files, and write automated tests with Perl/JavaScript and/or user-level test automation tools
• Strong organizational skills, tracking multiple test executions simultaneously and be able to synthesize the results
• Works/Collaborates with Software Engineers to understand features and technical implementation and ensure highest quality product delivery
• Drive the software development process toward quality-centric methodologies
• Other duties as assigned

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