Technical Support Engineer II – eSign

Docusign

full-time

Posted on: 9/20/2025

Location Type: Remote

Location: Brazil

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About the role

Provide outstanding technical support for the Docusign eSignature and associated services
Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
Use broad technical product expertise within Docusign eSignatures areas to help customers increase adoption
Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience
Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
Meet and exceed Docusign Customer Support service level goals for areas of Docusign eSignature expertise

Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area
2+ years of SaaS troubleshooting experience in a Technical Support capacity
Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar
Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
Fluent in English
Experience with Microsoft, Dynamics and/or SharePoint domain administrator

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS troubleshootingAPI integrationsXMLC#PythonPHPJavaScriptjQueryHTTPJSON

Soft Skills

technical supportcustomer experience improvementconsultative discussioncommunication