Co-op, Business & Data Operations Analyst
Fidelity Investments
PythonSQL
Director of Operations
ANNA (Allied Network for Neurodevelopmental Advancement)
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Partner with the SVP of Operations to translate strategic goals into actionable operational plans across centers.
- Support the SVP in overseeing day-to-day performance of the operations department.
- Coordinate with center and regional leaders to implement playbooks, scheduling standards, and workflow optimizations that enhance efficiency.
- Lead operational workstreams that improve center-level execution, utilization, and client experience.
- Develop, maintain, and action real-time operational dashboards to track and improve key metrics (e.g., utilization, staffing, client growth, margin).
- Proactively analyze data trends and initiate performance improvement projects in collaboration with the SVP of Operations and clinical leadership.
- Build operational playbooks processes to improve clinical quality, unit economics, and growth across sites.
- Maintain performance accountability via real-time dashboards and reporting tools.
- Design and implement core operational playbooks for real estate operations, scheduling, dashboarding, and other functions.
- Collaborate with center operations teams to document and train staff on standard operating procedures (SOPs).
- Continuously evaluate and refine operational systems for scalability, efficiency, and alignment with ANNA’s clinical model.
- Lead end-to-end location expansion: real estate, staffing, referrals and operations.
- Create repeatable playbooks for selecting, opening, and ramping new centers under budget and on timeline.
- Partner with People Operations to align workforce planning and retention initiatives with operational performance goals.
- Collaborate with Talent Acquisition to ensure proactive staffing for growth and backfill needs.
- Work closely with Community Outreach to ensure operational readiness supports referral growth and onboarding capacity.
- Collaborate with Clinical Leadership to enhance communication, reduce bottlenecks, and ensure operations effectively enable clinical excellence.
- Serve as a connector and enabler across operational and clinical teams, ensuring alignment and information flow.
- Model ANNA’s values through transparent communication, proactive problem-solving, and mission-driven collaboration.
- Contribute to a culture of data-driven accountability, operational excellence, and continuous improvement.
Requirements
- Bachelor’s degree required; advanced degree optional.
- 5–7 years of experience in multi-site healthcare operations, ideally in ABA, behavioral health, or pediatric therapy.
- Proven success in implementing systems, dashboards, and process improvements across complex organizations.
- Strong analytical and financial acumen with proficiency in operations.
- Skilled at building systems that balance efficiency with clinical quality.
- Excellent communicator capable of partnering across departments and levels.
- Hands-on operator who thrives in a dynamic, fast-growing environment.
- Deep alignment with ANNA’s neuroaffirming, evidence-based, and family-centered care philosophy.
Benefits
- Competitive salary and performance-based bonuses.
- A collaborative and mission-driven work environment.
- Professional development opportunities to support your growth and success in the role.
- Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and generous paid time off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational planningperformance improvementdata analysisdashboard developmentprocess improvementworkflow optimizationstaffingreal estate operationsstandard operating proceduresmulti-site operations
Soft skills
communicationcollaborationproblem-solvingleadershipaccountabilityadaptabilityanalytical thinkinginterpersonal skillsstrategic thinkingteamwork
