ANNA (Allied Network for Neurodevelopmental Advancement)

Clinical Operations

• Own day-to-day scheduling and intake coordination for developmental evaluations across ANNA's centers, keeping evaluator calendars full but realistic
• Coordinate insurance verification and prior authorization for evaluation appointments, partnering with our billing/insurance function
• Track every evaluation from completed assessment through report delivery and the family follow-up meeting, flagging delays before families feel them
• Maintain and coordinate restocking of standardized assessment materials (ADOS-2, Vineland-3, Mullen Scales of Early Learning, DP-4) across centers
• Manage the M-CHAT-R screening intake funnel so families who screen positive are routed to scheduling promptly
• Serve as a warm, organized point of contact for families navigating the evaluation process
• Provide calendar management and meeting prep for Clinical Directors across ANNA's centers
• Track clinical staff credentialing and licensure renewals (BCBA/RBT certifications, state licenses) so nothing lapses
• Support clinic-level operational needs alongside Clinical Directors — supply ordering, facilities follow-ups, and logistics for new evaluation or service-line launches
• Help Clinical Directors prepare for supervision, training, and fidelity-review cycles by organizing documentation and scheduling
• Build and maintain SOPs for evaluation intake, scheduling, and Clinical Director operational workflows
• Keep scheduling, EMR, and intake records accurate and current for the evaluations service line
• Build and maintain recurring reporting for clinical leadership — evaluation volume, wait times, report turnaround, and capacity by center
• Audit data quality across evaluation and clinical scheduling systems and fix discrepancies at the source
• Serve as the connective tissue between scheduling, insurance/billing, and clinical documentation systems
• Use Claude to build lightweight trackers, templates, and workflows that reduce manual coordination work
• Maintain simple, durable tools that Clinical Directors and evaluators can use without you
• Identify high-friction scheduling or reporting processes and propose AI-assisted improvements
• Partner closely with Clinical Directors, evaluating psychologists, the Chief Clinical Officer, billing/insurance, and the CEO's office
• Communicate proactively across time zones with clear, reliable written updates
• Escalate scheduling, capacity, or authorization risks early — with options, not just problems
• Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation
• Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up
• Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination
• Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support
• Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable
• Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking
• Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity
• Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last
• Coordinate cross-functional launch workstreams across Operations, Clinical, Finance, and People, keeping owners accountable to dates
• Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy
• Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership
• Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom
• Serve as the connective tissue between systems — when data lives in three places, you make sure it agrees
• Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations
• Maintain a library of internal Claude Projects the broader ANNA team can use (report builders, vendor comparison tools, SOP generators, data-cleanup workflows)
• Identify high-friction processes and propose AI-assisted improvements before being asked
• Stay current on AI tooling and bring new ideas to the team

Business Operations Specialist – Clinical Operations

Business Operations

• Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation
• Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up
• Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination
• Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support
• Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable
• Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking
• Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity
• Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last
• Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy
• Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership
• Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom
• Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations