ANNA (Allied Network for Neurodevelopmental Advancement)

Operations

• Partner with the SVP of Operations to translate strategic goals into actionable operational plans across centers.
• Support the SVP in overseeing day-to-day performance of the operations department.
• Coordinate with center and regional leaders to implement playbooks, scheduling standards, and workflow optimizations that enhance efficiency.
• Lead operational workstreams that improve center-level execution, utilization, and client experience.
• Develop, maintain, and action real-time operational dashboards to track and improve key metrics (e.g., utilization, staffing, client growth, margin).
• Proactively analyze data trends and initiate performance improvement projects in collaboration with the SVP of Operations and clinical leadership.
• Build operational playbooks processes to improve clinical quality, unit economics, and growth across sites.
• Maintain performance accountability via real-time dashboards and reporting tools.
• Design and implement core operational playbooks for real estate operations, scheduling, dashboarding, and other functions.
• Collaborate with center operations teams to document and train staff on standard operating procedures (SOPs).
• Continuously evaluate and refine operational systems for scalability, efficiency, and alignment with ANNA’s clinical model.
• Lead end-to-end location expansion: real estate, staffing, referrals and operations.
• Create repeatable playbooks for selecting, opening, and ramping new centers under budget and on timeline.
• Partner with People Operations to align workforce planning and retention initiatives with operational performance goals.
• Collaborate with Talent Acquisition to ensure proactive staffing for growth and backfill needs.
• Work closely with Community Outreach to ensure operational readiness supports referral growth and onboarding capacity.
• Collaborate with Clinical Leadership to enhance communication, reduce bottlenecks, and ensure operations effectively enable clinical excellence.
• Serve as a connector and enabler across operational and clinical teams, ensuring alignment and information flow.
• Model ANNA’s values through transparent communication, proactive problem-solving, and mission-driven collaboration.
• Contribute to a culture of data-driven accountability, operational excellence, and continuous improvement.

Director of Operations