ANNA (Allied Network for Neurodevelopmental Advancement)

Salesforce Administrator

• Serve as the first voice families hear — answering every call with warmth, patience, and genuine care, and ensuring they are connected to the right person quickly and thoughtfully.
• Return all voicemails from families and prospective clients within 1 business day.
• Coordinate on-demand interpreter services as needed to ensure families who communicate in languages other than English receive the same quality of support from the very first call.
• Conduct basic intake screenings using ANNA’s approved questionnaire to determine whether interested families may be an appropriate fit for our services.
• Coordinate the scheduling of developmental evaluations in close partnership with the clinical team, ensuring families experience a smooth and reassuring transition from first contact to first appointment.
• Maintain a positive, supportive, and professional tone for all communications.
• Demonstrate strong customer service skills.
• Serve as a visible ambassador of ANNA's values (Growth, Excellent Care, Kindness, Inclusion, and Teamwork), ensuring that every family, regardless of background, language, or circumstance, feels welcomed, respected, and genuinely supported from the very first call.
• Complete the forms to request PT1 (MassHealth authorizations for state-sponsored transportation) for new clients.
• Provide general administrative support for duties as assigned by the Director of Operations.
• Uphold confidentiality, adhering to all HIPAA and ANNA privacy policies.
• Record all correspondence (phone, email) with families, prospective clients and current clients in the appropriate Lumary profile immediately upon completion.

Senior Salesforce Administrator

Director

• Own Massachusetts growth strategy and execution.
• Lead new center launches and service expansion within the state.
• Manage payer relationship management in partnership with Market Clinical Services Director.
• Own the Massachusetts market P&L.
• Partner with Clinical Directors and state clinical Psychologist to improve service delivery.
• Maintain scalable operational systems aligned with ANNA standard operating procedures across all clinics.
• Lead and develop Clinical Directors, Clinical Psychologist, and Community Engagement Specialists.
• Foster a positive, mission-driven culture.
• Ensure timely access to care and high-quality care delivery across all centers in Massachusetts.
• Lead compliance and risk management efforts across clinics.

Senior Salesforce Administrator

Market Executive Director