Business Operations Specialist – Clinical Operations

ANNA (Allied Network for Neurodevelopmental Advancement)

Business Operations Specialist managing clinical operations for ANNA Autism Care, ensuring smooth evaluation processes and support for Clinical Directors.

Posted 7/24/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $24,000 - $36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations and clinical scheduling, with a strong focus on insurance authorization workflows and operational efficiency. Proficient in managing complex coordination tasks while maintaining clear communication with families and clinical teams.

Highest-signal resume keywords

Healthcare Operations ExperienceScheduling And Care CoordinationInsurance Authorization WorkflowsAI Fluency And Automation DevelopmentExcellent Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling SystemsEMR SystemsPractice-Management SystemsInsurance VerificationPrior Authorization WorkflowsData Quality AuditingOperational ReportingStandardized Assessment Materials ManagementSOP DevelopmentProject Management

Soft Skills

Strong Organizational JudgmentProactive CommunicationAbility To Prioritize TasksWarm Communication With FamiliesCollaboration Across Teams

Tools & Technologies

Claude ProjectsRipplingRampInternal TrackersAI Tools

Certifications & Qualifications

BCBA CertificationRBT Certification

Industry Keywords

Clinical OperationsEvaluation Service LineHealthcare CoordinationDiagnostic ServicesCredentialing Tracking

About the role

Key responsibilities & impact

Own day-to-day scheduling and intake coordination for developmental evaluations across ANNA's centers, keeping evaluator calendars full but realistic
Coordinate insurance verification and prior authorization for evaluation appointments, partnering with our billing/insurance function
Track every evaluation from completed assessment through report delivery and the family follow-up meeting, flagging delays before families feel them
Maintain and coordinate restocking of standardized assessment materials (ADOS-2, Vineland-3, Mullen Scales of Early Learning, DP-4) across centers
Manage the M-CHAT-R screening intake funnel so families who screen positive are routed to scheduling promptly
Serve as a warm, organized point of contact for families navigating the evaluation process
Provide calendar management and meeting prep for Clinical Directors across ANNA's centers
Track clinical staff credentialing and licensure renewals (BCBA/RBT certifications, state licenses) so nothing lapses
Support clinic-level operational needs alongside Clinical Directors — supply ordering, facilities follow-ups, and logistics for new evaluation or service-line launches
Help Clinical Directors prepare for supervision, training, and fidelity-review cycles by organizing documentation and scheduling
Build and maintain SOPs for evaluation intake, scheduling, and Clinical Director operational workflows
Keep scheduling, EMR, and intake records accurate and current for the evaluations service line
Build and maintain recurring reporting for clinical leadership — evaluation volume, wait times, report turnaround, and capacity by center
Audit data quality across evaluation and clinical scheduling systems and fix discrepancies at the source
Serve as the connective tissue between scheduling, insurance/billing, and clinical documentation systems
Use Claude to build lightweight trackers, templates, and workflows that reduce manual coordination work
Maintain simple, durable tools that Clinical Directors and evaluators can use without you
Identify high-friction scheduling or reporting processes and propose AI-assisted improvements
Partner closely with Clinical Directors, evaluating psychologists, the Chief Clinical Officer, billing/insurance, and the CEO's office
Communicate proactively across time zones with clear, reliable written updates
Escalate scheduling, capacity, or authorization risks early — with options, not just problems
Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation
Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up
Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination
Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support
Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable
Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking
Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity
Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last
Coordinate cross-functional launch workstreams across Operations, Clinical, Finance, and People, keeping owners accountable to dates
Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy
Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership
Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom
Serve as the connective tissue between systems — when data lives in three places, you make sure it agrees
Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations
Maintain a library of internal Claude Projects the broader ANNA team can use (report builders, vendor comparison tools, SOP generators, data-cleanup workflows)
Identify high-friction processes and propose AI-assisted improvements before being asked
Stay current on AI tooling and bring new ideas to the team

Requirements

What you’ll need

3+ years in healthcare operations, clinical operations, scheduling/care coordination, or a similar generalist role — ideally supporting a clinical, diagnostic, or evaluation service line
Demonstrated ability to work full-time US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts)
Hands-on experience with scheduling, EMR, or practice-management systems and insurance authorization/prior-authorization workflows
Demonstrated AI fluency — must be able to show actual work product (Claude Projects, automations, prompt engineering, agent workflows, or similar). Curiosity is not enough; we want to see what you've built.
Excellent written English and async communication skills, including warm, clear communication with families and clinical stakeholders
Strong organizational judgment — able to track many moving parts (calendars, authorizations, materials, reports), prioritize, and finish work without close supervision.

Benefits

Comp & perks

Generous PTO and paid US holidays
Laptop and second monitor provided
Annual professional development stipend, including AI tool subscriptions