Executive Director, Workplace Operations
Ankura
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the global Operations & Workplace Services (OWS) team, driving service excellence across business operations and workplace functions
- Provide day-to-day leadership to Operations Associates and Managers ensuring accurate, efficient, and cost-effective support for client service teams
- Support the transformation of the operations function with technology solutions to monitor and report operational activities
- Partner with corporate card administrators to manage the firm’s card program, including T&E and P-Cards
- Serve as operations representative to ensure systems, policies, and processes are current and aligned with business needs
- Oversee physical security across all office locations, including access controls, emergency preparedness, and crisis response protocols
- Develop and maintain procedures for secure travel and coordinate security exercises
- Ensure firmwide time entry compliance, generate weekly reports, establish escalation procedures, and coordinate with business group leaders
- Leverage Operations Associates to submit time on behalf of consultants and implement automated alerts and KPIs
- Serve as operations representative with IT applications to ensure timekeeping systems are functional and aligned with business needs
- Partner with Corporate Finance on third-party supplier management and use vendors/service providers effectively
- Oversee Salesforce data quality and lead data remediation initiatives in partnership with data governance teams
- Implement the Real Estate playbook and partner with Firm and Business Group Leaders to align real estate strategy and capacity
- Lead, coach, and develop Operations Associates; manage hiring, onboarding, and talent pipeline development
- Manage real estate and workplace services budgets with a focus on cost and spend management
- Drive continuous improvement across the team and ensure data privacy and records management compliance
Requirements
- Bachelor's degree in a Business-related field
- Minimum 10 years’ management experience
- Prior experience in a professional services environment is highly desirable
- Highly proficient in Microsoft Office resources (Outlook, SharePoint, Teams) and applications (Excel, PowerPoint, Word)
- Real Estate Strategy experience is desired
- Demonstrated presentation skills and an ability to influence others
- Critical thinking skills and initiative to proactively address issues and identify business process improvements
- Professional presence with high levels of discretion, integrity, and confidentiality
- Strong verbal and written communication skills with attention to detail
- Financial acumen and budget management experience
- Skilled at effectively managing and prioritizing escalations or business-critical situations
- Well-developed interpersonal skills and ability to interact with people at varying levels
- Proven ability to establish, build, and maintain relationships with peers and leadership
- Demonstrated proactive problem-solving and strong decision-making capability
- Ability to coordinate, control, and organize multiple functions and activities
- Ideal candidate located in the greater Washington, DC area