Angela Adams Consulting Services

Project Manager

• Onboard new clients ensuring completed workflow and seamless transition to the Support Center
• Plan, organize, and delegate work within the Support Center based on client need and staff capacity
• Monitor direct bill projects to verify completion in an accurate and timely manner
• Promote continuous project management process improvement
• Ensure client satisfaction for direct bill related work
• Act as a true problem solver, overcoming obstacles that may arise
• Foster a culture of accountability
• Establish KPIs for productivity, efficiency, and profitability
• Develop and implement quality control processes that ensure accuracy and efficiency
• Provide monthly reports to leadership reflecting output of the Support Center
• Develop and update applicable SOPs, keeping Support Center staff aware of changes
• Communicate regularly with clients by phone and email
• Process direct bill client work as needed
• Identify and recommend opportunities for improved workflows and procedures, looping in other segments as needed
• Maintain client confidentiality

Direct Bill Project Manager