Customer Service Representative

Angela Adams Consulting Services

Insurance Specialist providing remote CSR services to agency clients, ensuring accurate and timely support for their daily service needs. Delivering high-quality service to enhance client satisfaction and compliance.

Posted 6/30/2026full-timeNorth Charleston • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote customer service support, ensuring client confidentiality, and maintaining compliance with industry best practices. Proficient in documenting workflows and managing time entries effectively.

Highest-signal resume keywords

Remote Customer ServiceAMS360 ProficiencyClient ConfidentialityWorkflow DocumentationTime Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

AMS360

Industry Keywords

Client SatisfactionComplianceService NeedsDaily ReportsCore Business Hours

About the role

Key responsibilities & impact

Provide remote CSR services in both commercial and personal lines to agency clients, operating within AMS360.
Ensure agencies receive accurate, timely, and professional support in managing their daily service needs.
Help agencies operate more efficiently, enhance client satisfaction, and maintain compliance with the industry’s best practices.
Generate and process daily downloads of reports.

Requirements

What you’ll need

Win or lose, maintain client confidentiality.
A minimum of 30 hours per week, with at least half being within Core Business Hours.
Ensure workflows are documented and updated in teams.
Remain available to clients during regularly scheduled core business hours.
Accurately record time spent on each task and review processor time entries for each client.
Submit timesheets daily, ensuring that all entries include detailed notes.
Uphold Angela Adams Consulting core values in daily work.

Benefits

Comp & perks

Professional/Team Effort: Attend and actively participate in all required meetings.
Uphold Angela Adams Consulting core values in daily work.
Clock in and out according to company policy.
Seek opportunities to prevent loss for both Angela Adams Consulting and its clients.
Plan, coordinate, and organize work effectively to meet deadlines.