Angel Aligner

Director

• Manage sales performance across assigned DSOs and provide regular performance reporting to leadership
• Lead development, execution, and optimization of DSO/OSO pilot, integration, and growth strategies
• Partner with the North America General Manager to align field execution with organizational goals
• Lead, coach, and develop the Strategic Account Sales Team
• Oversee recruiting, hiring, and onboarding of new team members
• Drive adoption and utilization of aligner solutions through hands-on training and support with DSO doctors and clinical teams
• Establish team-wide standards for territory management and call planning
• Conduct quarterly co-travel with each Strategic Account Representative to observe field performance and provide real-time coaching
• Foster accountability, teamwork, and customer centricity
• Use CRM tools to manage pipeline, opportunities, and account activities
• Oversee team expense budgets, travel planning, and reporting
• Represent the organization at conventions, meetings, and DSO leadership events
• Analyze market trends, competitive activity, and DSO performance to identify risks and growth opportunities
• Collaborate with Marketing, Commercial Operations, Training, and Product teams on field execution and program rollouts
• Provide accurate forecasting and business insights on assigned accounts to management

Director of Strategic Markets

Customer Support

• Assist Area Sales Managers to provide timely solutions to customer inquiries.
• Serve as the day-to-day contact via phone, email, and chat for assigned accounts to handle complex issues or to provide additional expertise when needed.
• Partner with our Implementation Specialists to review the customer journey, share feedback, problem-solve, and provide assistance to improve the overall customer experience.
• Verify accuracy of pricing and promotions from order entry to invoice.
• Facilitate interaction and workflow among team members and multiple departments to ensure timely deliverables.
• Follow up with customers to ensure their technical issues are resolved.
• Manage quality control of products delivered.

Customer Support Specialist

Sales

• Drive profitable sales growth and maximize sales revenue within a defined area by developing, maintaining, and advancing existing accounts and prospects.
• Create an unparalleled customer experience by acting as a strategic business partner focusing on customers’ growth goals.
• Achieve new business targets by proactively identifying, targeting and converting prospect accounts and new business with orthodontists and dentists.
• Prepare and maintain territory business plans, sales forecasts and a sales promotion activity budget. Assess current performance and forecast when change is necessary.
• Collaborate with Product Marketing and Market Communications to support the execution of all marketing launch plans and new product sales objectives.
• Attend and represent Angel Aligner North America at customer events as required.
• Keep abreast of key clinical studies and scientific papers supporting Angel Aligner product benefits.