Customer Support Specialist

Angel Aligner

Customer Support Specialist assisting Area Sales Managers and ensuring customer satisfaction remotely in the US. Involves handling inquiries, managing multiple projects, and utilizing CRM and communication skills.

Posted 7/30/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing multiple accounts and projects. Proficient in problem-solving and quality control, with a focus on enhancing the customer experience through collaboration and attention to detail.

Highest-signal resume keywords

Customer Service SkillsAccount Management ExperienceCRM Software ProficiencyMicrosoft Office ExpertiseAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementAnalytical SkillsProblem-SolvingQuality ControlAttention to DetailProject ManagementCustomer Journey ReviewPricing VerificationTechnical Issue ResolutionBilingual Communication

Soft Skills

Interpersonal SkillsListening SkillsVerbal CommunicationWritten CommunicationCreative Problem-Solving

Tools & Technologies

CRM SoftwareProject Management ToolsMicrosoft OfficeExcel

Industry Keywords

Customer SuccessSalesMarketingDental ExperienceOrthodontic Experience

About the role

Key responsibilities & impact

Assist Area Sales Managers to provide timely solutions to customer inquiries.
Serve as the day-to-day contact via phone, email, and chat for assigned accounts to handle complex issues or to provide additional expertise when needed.
Partner with our Implementation Specialists to review the customer journey, share feedback, problem-solve, and provide assistance to improve the overall customer experience.
Verify accuracy of pricing and promotions from order entry to invoice.
Facilitate interaction and workflow among team members and multiple departments to ensure timely deliverables.
Follow up with customers to ensure their technical issues are resolved.
Manage quality control of products delivered.

Requirements

What you’ll need

Excellent interpersonal, listening and customer service skills
Excellent verbal and written communication skills
Fluent in verbal, written and professional English, bilingual language is a plus
Ability to juggle multiple account management projects at one time, while maintaining sharp attention to detail
Advanced computer skills, including Microsoft Office and Excel
Strong analytical, process-oriented, and creative problem-solving skills
Ability to learn and engage with new technologies
Bachelor’s degree or equivalent experience required
Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success required
Dental or orthodontic experience is a plus
Experience with CRM software and project management tools

Benefits

Comp & perks

This is a remote-based role, however, up to 10% travel may be required to attend key industry and corporate events.