Junior Product Owner (Contractor)
Kaizen Analytix
Job Level
Mid-LevelSenior
About the role
- We are looking for a contract service designer to start ASAP.
- As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service.
- Identify challenges in the existing user journey and develop solutions to improve the experience.
- Design services that have the user at their heart and focus on solving their problems.
- Work well with the wider team and stakeholders and bring them into the design process,
- Be able to break complex services down into separate processes.
- you will need to design for all touch points across a service
Requirements
- An understanding of design thinking and Human centred design
- The ability to design services that meet user needs
- Understand the user's experience whilst using a product or service
- The ability to visualise a service including a users touch points, overlaid with insights
- Map as-is journeys and creating new blueprints (for services and processes across channels)
- Public sector knowledge or experience in particular the GDS standards
- Understanding of agile approaches and experience of working in agile teams.
- Experience of designing in a policy context
