Anaqua

Customer Success Manager

• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services division
• Author and update process documentation
• Engage in continuous process improvements and change management across the business

Senior Consultant, AQS Client Success

Business Operations

• Configure and maintain Zendesk for efficient email-to-ticket conversion and workflow automation.
• Set up and manage ticket routing rules, macros, triggers, and automations to streamline operations.
• Develop and maintain Zendesk pre-configurations for new workflows and client onboarding.
• Monitor and optimize ticket lifecycle management, ensuring SLA compliance and timely resolution.
• Implement custom views, dashboards, and reporting for operational insights.
• Troubleshoot technical issues related to Zendesk workflows and provide solutions proactively.
• Collaborate with cross-functional teams to align Zendesk workflows with business objectives.
• Utilize advanced Excel skills, including macro writing, to automate and streamline operational processes.
• Leverage MS Office tools (Excel, Word, PowerPoint, Outlook) for reporting, documentation, and communication.
• Use Power BI for data visualization and dashboard creation; preference will be given to candidates with hands-on experience.
• Apply logical thinking and analytical skills to solve operational challenges and improve workflows.
• Support the development and maintenance of operational reports and performance metrics.
• Assist in preparing presentations and reports for senior management based on data insights.

Specialist – Business Operations, Reporting

Sales

• The Sales Manager role drives continuous growth of Law Firm Clients
• You will be asked to know your named accounts, segment & prioritize and leverage the sales development team to create account growth strategies
• Reach out to IP operations professionals and law firm leadership to develop interest in our solutions
• Build a business case for our law firm products through onsite meetings, product demonstrations, guided evaluations, and regular follow-up
• Prepare proposals and responses to RFPs with the assistance of the Sales Engineering team
• Complete the sales process, leveraging our legal team for contract negotiations
• Closely track all activity and pipeline progress through salesforce.com, maintain a pipeline multiple vs. quota and accurately forecast closing cycles

Sales Manager, Law Firms

Human Resources

• Align business objectives with employees and management across designated business units.
• Act as a strategic consultant and employee advocate.
• Drive initiatives that enhance organizational effectiveness, talent development, and workforce planning.
• Partner closely with leadership to ensure HR strategies support broader organizational goals, including M&A integration and process optimization.
• Build strong relationships across teams and influence change.
• Lead employee relations with fairness, consistency, and empathy.
• Develop and implement workforce planning, talent development, and succession strategies.
• Facilitate manager training programs (e.g., PMP, compensation).
• Support and drive completion of performance assessments and calibrations.
• Lead HR efforts in M&A activities, including due diligence and integration.
• Optimize HR processes for greater efficiency and impact.

Human Resources Business Partner – HRBP

Growth Marketing

• Work closely with Client Success team to develop and implement account strategies
• Facilitate client adoption by understanding client business outcomes
• Proactively coordinate regular activity at named client accounts
• Provide overviews of products and services; run live demos
• Help prepare proposals and responses to RFPs
• Partner with Legal to facilitate contracting

Client Growth Manager

DevOps Engineer

• Develop and maintain our Python-based web scraping pipeline
• Own and improve systems built on Google Cloud Platform, using Pub/Sub, Kubernetes, Docker, Compute Engine Instances and Bash scripting
• Collaborate closely with internal stakeholders, product owner, and backend engineers
• Set the standard for code quality, reviews, and testing within the automation/web scraping team
• Integrate with internal APIs (primarily Java-based), accessed through Python services

Senior Backend Developer – Web Scraping, DevOps – Python, Java, GCP

• Play a key role in supporting client adoption and maximizing the value of Anaqua’s solutions
• Troubleshoot workflows, implement new features, and drive strategic engagement
• Collaborate cross-functionally with Sales, Product, Marketing, and Services to deliver impactful demos, training, and account strategies
• Assist in troubleshooting, consulting, and resolving client workflows
• Support client adoption and drive Anaqua’s value proposition
• Contribute to the implementation of overall account strategies
• Provide overviews of the product to the client
• Maintain a regular, proactive cadence of meetings with the clients
• Support and drive client engagement with new software versions, service packs, law updates and upgrades