Anaqua

Consultant

• Work with project managers and business consultants to translate customer requirements into practical solutions.
• Create mappings and analyze data for use in data conversion.
• Create data maps, write ETL conversion scripts, validate migrated data, and help identify and resolve issues.
• Communicate with both the client's technical team and business owners as needed during design and implementation.

Technical Consultant

Paralegal

• Work with clients to determine docketing and/or paralegal work requirements
• Document client-specific docketing and/or paralegal operating guidelines
• Supervise and manage onboarding activities of new clients and/or new portfolio
• Coordinate between client and internal teams to ensure successful onboarding
• Develop and maintain internal standard operating procedures and guidelines
• Support and train internal docketing and paralegal team members
• Oversee internal docketing and paralegal teams to help ensure compliance of established procedures and guidelines
• Must be available as a first level support for clients and coordinate with appropriate internal teams (e.g., Product, Support, Client Servicing, etc.) for responses and/or resolution
• Maintain a high level of product expertise to develop an internal training process to ensure that the team members employees new product features relevant to the team
• Responsible for the overall quality of deliverables and communication between the team and clients
• Assist in the setting performance expectations and metrics for the internal teams.
• Manage day-to-day work, quality audits, error reporting & performance data.
• Ensure consistent application of identified Anaqua Quality Assurance in the review of communications, response and formality filings
• Perform other tasks as requested/needed

Associate Director – Docketing, Paralegal

Project Manager

• Lead end-to-end SaaS implementation projects, from initiation through deployment and post-launch support.
• Develop and maintain detailed project plans, including scope, timelines, resource allocation, and risk management strategies.
• Coordinate internal teams and external stakeholders, ensuring clear communication and alignment on project goals.
• Monitor project progress, identify and mitigate risks, and resolve issues to ensure successful delivery.
• Facilitate regular project status meetings, provide updates to clients, and manage project documentation.
• Ensure deliverables meet quality standards and adhere to contractual agreements.
• Drive adoption of the solution through open communication and transparency.
• Manage project budgets, track costs, and report on financial performance.

Manager

• Manage multiple projects simultaneously.
• Maintain strong working relationships with the client and internal stakeholders.
• Troubleshoot issues related to Portfolio Onboarding, Data Validation, and IPMS.
• Mapping and updating software databases, and communicating with clients/attorneys over conference calls.
• Check feasibility and work out internal resources to make the project a success.
• Carry out detailed planning with defined deadlines.
• Identify and manage risks to ensure delivery is on time with a high standard of quality.
• Evaluate project success and challenges to enhance learning for the next project.
• Keep abreast with client requirement updates.

Data Enrichment Manager

Human Resources

• Source and screen candidates through job portals, social platforms, and internal data
• Conduct initial screening calls to assess fit and interest
• Coordinate and schedule interviews with candidates and hiring managers
• Maintain consistent follow‑ups with shortlisted candidates until onboarding
• Build and maintain a strong candidate pipeline for open and future roles
• Keep recruitment trackers updated and support with interview feedback follow‑up
• Ensure a smooth and positive candidate experience throughout the hiring process

HR Coordinator

Support Engineer

• Play a key role in the Support organization, working with clients to maintain a current version
• Manage the support upgrade queue for rapidly growing client base (approximately 400 clients globally)
• Interact with clients via (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues (SQL Server 2019 & 2022, IIS 7 and 8, ASP.NET, C#, WCF, SQL Server Reporting Services) as well as major third-party products and toolsets
• Work closely with the Client Directors, Hosting, and Anaqua Services, to ensure clear responsibilities of each upgrade
• Execute the upgrade process between clients and internal teams
• Position may require some on call availability

Product Support Engineer – Upgrade AQX

• Play a key role in the Support organization, working with large and prominent clients and internal staff in all departments.
• Effective interactive work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products.
• Extensively researching and documenting clients technical, data, workflow issues, and working with the Engineering, Hosting, and Product Management teams to deliver solutions to our clients’ needs.
• Taking ownership of clients reported issues and seeing problems through to resolution.
• Meeting SLA while following standard procedures for proper escalation of unresolved issues.

Product Support Engineer

Billing Specialist

• Enter vendor invoices accurately into the General Ledger system
• Monitor and manage vendor email communications
• File and maintain vendor invoices electronically in compliance with internal procedures
• Upload LEDES invoices to clients’ preferred eBilling platforms (e.g. Legal Tracker/Serengeti, CounselLink, T360, etc.)
• Communicate with clients to resolve billing inquiries and discrepancies
• Follow up on and collect past-due balances
• Provide daily reports and status updates to the Corporate Accounting team
• Participate in and support projects related to annuities billing as needed

General Counsel

• Draft, review and negotiate a wide variety of agreements including international cloud software agreements, master services agreements, sales licensing agreements, amendments, NDAs, Data Processing Agreements and vendor agreements
• Ensure compliance with security, export control, sanctions and privacy regulations
• Assist with employee-related/HR matters
• Assist with pre-litigation claims and litigation matters related to contracts
• Assist with corporate governance matters for subsidiaries
• Draft and maintain internal security, export control, sanctions, ESG and privacy policies
• Assist in M&A acquisitions and post-acquisition integrations
• Assist with real estate transactions

Corporate Counsel

• Responsible for the successful transition of clients to Anaqua’s Intellectual Property Management System
• Participating in / Leading client requirements gathering and workflow mapping workshops
• Advising clients on how best to use Anaqua, and how to streamline their business processes for maximum operational efficiency
• Identifying and agreeing upon client-specific requirements and configuring Anaqua to meet them
• Scoping and scheduling system configuration work from requirements gathering through delivery, testing and user training
• Working closely with the client and with Anaqua internal teams to ensure requirements are met in a timely and structured fashion
• Business analysis – eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task and workflow analysis
• Gathering documents required to configure proprietary software platform and provide end-to-end Intellectual Property management and technology solution
• Assisting in data mapping of client legacy system fields and values to ANAQUA
• Training client users on the ANAQUA product features and workflows

Business Consultant, Japanese Speaking

• Play a key role in the Support organization, working with clients (especially our largest and most demanding clients) and internal staff in all departments.
• Effective Interactive work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products.
• Research client requests and issues, including data and workflow analysis
• Investigate the root cause of performance issues (SQL Database or Webserver).
• Work closely with the Engineering, QA, and Product Management teams to ensure high quality implementation of client requirements
• Lead support status meetings with clients (including international clients)

Technical Support Engineer

• Analyzes data to create mappings to be used in data conversion
• Responsible for creating data maps, validating converting data, and identifying and solving complex conversion issues
• Responsible for the complete installation of software (when applicable)

Technical Consultant, Japanese Speaking

• Own implementation projects from kick-off through go-live, managing the full lifecycle and working directly with stakeholders to ensure successful delivery.
• Gather and document requirements through virtual meetings, workshops, surveys, site visits, business process reviews, use cases, and workflow analysis.
• Communicate and collaborate proactively with internal and external stakeholders to understand information needs and functional requirements.
• Analyze information from multiple sources, resolve conflicts, break down complex details, and identify true business needs beyond stated requests.
• Partner with technical teams and subject matter experts to define technical vision and evaluate trade-offs between usability and performance.
• Provide support to end users for web-based applications and escalate issues when necessary.
• Translate complex technical concepts into clear, simple language for non-technical audiences.
• Perform workflow and functionality gap analyses to identify areas for improvement.
• Coordinate efforts across business units, technology teams, and support teams to ensure alignment and successful outcomes.

Business Consultant

• Develop, configure, and troubleshoot web applications using C#, ASP.NET (.NET, MVC, WebForms), and related technologies
• Design and implement database solutions using SQL Server, including queries, views, and stored procedures
• Work with Entity Framework to manage data access
• Translate business and functional requirements into clear, maintainable technical solutions
• Participate in client discussions, requirement-gathering sessions, and solution design reviews
• Provide technical support to clients via email, phone, and screen-sharing tools (e.g., Microsoft Teams)
• Build and maintain reports and dashboards using SSRS and similar reporting tools
• Collaborate with internal teams to continuously improve product functionality and implementation processes
• Manage multiple priorities while delivering high-quality work on time
• Learn new tools, frameworks, and technologies as project needs evolve

Sales Development Rep

• Respond to and develop marketing leads into qualified sales meetings
• Call on predefined prospect lists to generate new sales pipeline opportunities
• Partner with Sales and Marketing to identify ongoing goals and needs; work to structure regionalized strategies to capitalize on opportunities
• Nurture prospects according to sales and marketing strategies to qualify prospects and initiate warm hand off
• Leverage and expand both account and contact base with networking and research to develop additional leads for prospective clients

Technical Consultant

Associate Director – Docketing, Paralegal

Project Manager

Data Enrichment Manager

HR Coordinator

Product Support Engineer – Upgrade AQX

Product Support Engineer

Billing Specialist

Corporate Counsel

Business Consultant, Japanese Speaking

Technical Support Engineer

Technical Consultant, Japanese Speaking

Business Consultant

Technical Consultant

Sales Development Representative