Senior/Staff Program Manager, Robotics Software Engineering
Cobot
React
Customer Success Business Partner
Anaplan
full-time
Posted on:
Location Type: Office
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $147,000 - $198,000 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Handle a portfolio of Enterprise Customers (ARR ~$5.0M) to improve customer value, secure renewals, and identify growth opportunities
- Be the primary Anaplan point of contact and trusted adviser during the customer lifecycle
- Work as part of an account team and utilize internal resources to execute account strategy
- Spot opportunities within existing customers to deliver value and grow the Anaplan footprint
- Connect customers to Product, Support, Community, Sales, and partners as needed
- Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy low adoption
- Guide and support customers to secure strong adoption and align platform expansion to business objectives
- Enable customers to achieve business transformation by mapping goals to platform capability
- Promote engagement through community usage, user groups, and events (CPX, Master Anaplanner Program)
- Educate customers on Platform Roadmap and run regular customer check-ins
- Work with Customers, Partners, and Professional Services to ensure implementation success and service quality
- Coach customers on delivery models and change management frameworks
- Support and collaborate with Anaplan partners and mediate technical/platform issues
- Ensure proactive ticket resolution and handle customer concerns
- Advocate model-building best practices
- Safeguard high CSAT/NPS scores and improve customer relationships to reduce detractors and build champions
Requirements
- 5+ years of experience in account management, consulting, or client services background is required
- Experience working with large-scale Technology, Media and Telecom customers is a plus
- Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
- Experience with Corporate finance, supply chain and sales planning industries is a plus
- Customer-first mentality
- Proactive attitude
- Ability to react with urgency, and remain calm under pressure
- Strong project and program management experience
- Ability to multitask and prioritize daily and weekly tasks
- Run your own business mentality & drive
- Strong troubleshooting and problem-solving skills
- Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
- Adapts well to change and is flexible
- Strong communication skills with the ability to communicate and translate technical information to all personas
- Able to use technology to handle their customer portfolio
- Model building, forecasting, and other applicable experience
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementbusiness planningforecastingmodelingproject managementprogram managementtroubleshootingproblem-solvingmodel buildingcustomer portfolio management
Soft skills
customer-first mentalityproactive attitudeability to multitaskstrong communication skillsadaptabilitycuriositycalm under pressureurgencydriveflexibility
