Proactively manage, deploy and maintain procurement system(s) and processes (e.g. Source to Contract, procure-to-pay, catalogue management, expense management) to support the effective operation of the procurement function
Provide customer service support to procurement end users and the procurement group
Log, action, close and escalate as required in all enquiries received
Educate and support the end users of the procurement systems
Support the end to end development of systems and processes including process mapping, communications, testing, change management strategies and training in order to improve the key processes and gain efficiencies
Prepare periodic reports as per agreed SLA for Procurement and other stakeholders
Requirements
Highly analytical with ability to support procurement end users
Experience supporting internal/external stakeholders on processes and systems
Experience developing and delivering training to business partners