Customer Care Specialist
Amplity Health
full-time
Posted on:
Location Type: Remote
Location: Kentucky • Oklahoma • United States
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Salary
💰 $38,000 - $40,000 per year
About the role
- Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
- Maintain excellent quality standards, adhere to approved materials and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
- Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner
- Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs)
- Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
Requirements
- BA/BS degree or relevant work experience
- Customer service-related experience
- Expert level typist
Benefits
- Competitive compensation
- Comprehensive benefits packages tailored to your role + location
- A supportive culture that fuels your soul + feeds your spirit
- A primarily remote work model for better work-life balance
- A diverse, equitable + inclusive workplace, so you can be your best self
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryinformation collectiondatabase managementtypist
Soft Skills
customer servicecommunicationempathytele-managementproblem-solving