Legal Marketing and Case Support Specialist
Job Duck
Customer Care Specialist
Amplity Health
full-time
Posted on:
Location: Oklahoma, Pennsylvania, Tennessee, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $38,000 - $40,000 per year
Job Level
Mid-LevelSenior
About the role
- Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
- Maintain excellent quality standards, adhere to approved materials and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
- Exhibit effective communication and tele-management skills
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
- Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs)
- Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
- Adhere to all company policies and Standard Operating and Working Procedures
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
- Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
Requirements
- BA/BS degree or relevant work experience
- Customer service-related experience
- Expert level typist
