Engage Health Care Professionals in telephone conversations to promote assigned client products and maximize product selling potential
Develop and maintain relationships with HCPs and educate them about product features, benefits, safety, approved indications and loyalty program platform
Collaborate with Client field-based teams and management and possibly perform some on-site practice visits for in-services
Use approved tools for product promotion and maintain competent product, program, and customer activity knowledge
Manage daily call activity and maintain call productivity and program metrics
Promote client products via telephone (outbound/inbound) to achieve individual and company goals
Verify and complete required data entry in Amplity/Client CRM systems
Partner with client field sales account managers to plan account coverage when required
Prepare reports for management and fully comply with laws, regulations and Amplity policies
Participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable
Other projects assigned
Requirements
Bachelor’s degree from an accredited institution required
A minimum of 2+ years of relevant business or sales experience
Flexibility to cover multiple time zones
Ability to travel to office sites if needed
Willingness to cover all time zones if needed
Successfully pass all required Amplity and client training
Excellent technical skills with Microsoft office and other programs aa needed
Excellent verbal, written and interpersonal communication skills
Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills
Strong focus on providing customers with superior support and service
Ability to learn, understand and communicate complex information over the telephone
Strong rapport building skills and active listening skills
Excellent selling, closing, persuasion and presentation skills
The ability to display high levels of initiative, effort and commitment successfully complete projects and assignments
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
Must be self-motivated and disciplined
Good organizational and planning skills, strong attention to detail and accuracy
Ability to work independently and as a team member
Flexibility and ability to handle multiple tasks simultaneously
Must be able to deal with people at all levels inside and outside of the company
Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook
Must be able to successfully complete Amplity and client training in its entirety (home study and live training) and meet all training expectations to proceed to servicing client’s customers within the parameters of the program
Must be able to participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested
Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver’s license with safe driving record