Project Manager
Masco Corporation
PMPSpring
Customer Success Manager, Strategic Accounts
Amplify
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Own the entire customer journey from launch through post-sale customer lifecycle, accountable for account success and retention
- Own strategic customer engagements for Amplify’s largest district partners and monitor implementation progress and account health
- Support impact reviews to document success, review adoption and usage metrics, and align on district priorities
- Determine priority of account issues, coordinate with internal teams, and communicate updates to district/school personnel
- Report and monitor health of customer deployments and drive corrective action plans
- Partner with sales to facilitate subscription quotes and contract renewals
- Cultivate robust partnerships with district leaders across departments and act as trusted advisor and coach
- Participate in district events, conduct site visits, create district reports, and serve as primary point of contact for district leaders and educators
- Review and analyze account data to understand usage trends and share insights to inform curriculum strategy
- Lead regular check-in meetings including goal setting and impact reviews; create and distribute meeting minutes
- Monitor adoption rates and align customer use cases with business objectives
- Execute complex project plans for multi-product implementations and coordinate Professional Learning plans with product specialists
- Maintain expertise across Amplify’s suite of products and proactively identify risks and launch readiness blockers
- Collaborate cross-functionally (Product, R&D, Marketing, Sales) to improve customer lifecycle processes and manage special projects
- Operate independently in fast-paced environments, iterate on processes, and provide custom support/deliverables as needed
- Travel 25-50% for local meetings and national team meetings
Requirements
- Bachelor’s Degree or equivalent experience
- 3+ years of experience in Account Management, Customer Success or related fields – supporting large districts or large enterprise corporations
- Excellent organizational and project management skills
- Excellent verbal, written, and presentation skills
- Must reside in the Los Angeles area
- 25-50% travel required for local meetings and national team meetings
- PMP certification preferred
- Salesforce, Gainsight, and Google Suite experience a plus
- Experience in the field of education, school/district leadership, educational publishing/technology preferred
- Elementary Literacy and/or STEM background highly desired
- Experience with teaching or supporting the use of Amplify products preferred
- Willingness to undergo background check and comply with district policies (e.g., vaccination proof, enhanced background screening/fingerprinting)
