Customer Success Manager

• Own the entire customer journey from launch through post-sale customer lifecycle, accountable for account success and retention
• Own strategic customer engagements for Amplify’s largest district partners and monitor implementation progress and account health
• Support impact reviews to document success, review adoption and usage metrics, and align on district priorities
• Determine priority of account issues, coordinate with internal teams, and communicate updates to district/school personnel
• Report and monitor health of customer deployments and drive corrective action plans
• Partner with sales to facilitate subscription quotes and contract renewals
• Cultivate robust partnerships with district leaders across departments and act as trusted advisor and coach
• Participate in district events, conduct site visits, create district reports, and serve as primary point of contact for district leaders and educators
• Review and analyze account data to understand usage trends and share insights to inform curriculum strategy
• Lead regular check-in meetings including goal setting and impact reviews; create and distribute meeting minutes
• Monitor adoption rates and align customer use cases with business objectives
• Execute complex project plans for multi-product implementations and coordinate Professional Learning plans with product specialists
• Maintain expertise across Amplify’s suite of products and proactively identify risks and launch readiness blockers
• Collaborate cross-functionally (Product, R&D, Marketing, Sales) to improve customer lifecycle processes and manage special projects
• Operate independently in fast-paced environments, iterate on processes, and provide custom support/deliverables as needed
• Travel 25-50% for local meetings and national team meetings

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