Payroll Business Operations Specialist
Remote
Fleet Maintenance Manager, AV/EV
Amerit Fleet Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience.
- This is an on-site position. Ideal candidates will reside in the Philadelphia, PA area. Role will involve traveling to other markets in the area, at least 50-75%.
- Initial onboarding will require traveling for training up to the first 4 weeks.
- Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
- Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
- Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
- Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
- Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
- Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
- Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
- Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
- Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
- Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.
Requirements
- Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
- Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
- Strong desire to empower team members and guide them toward positive business outcomes.
- Excellent communication skills with the ability to influence, persuade, and drive action.
- A collaborative management style with a strong customer service orientation.
- Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
- Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
- Ability to interpret data, drive KPIs, and identify opportunities for improvement.
- Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.
