Workday Banking and Settlement Consultant
Sansar Tec
Quality Assurance Specialist
Amerit Fleet Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Review all internal repair orders daily and cross reference purchase orders as needed.
- Process, update and communicate changes to repair orders as needed.
- Identify process and quality control improvement opportunities and coach field teams on changes.
- Provide input on internal system set up and training of field employees for new customers/accounts requirements.
- Review and finalize work orders and consulting agreements according to customer service contracts.
- Act as a liaison between customers, billing, and field managers when invoice disputes arise.
- Be trained and become an active user of the operating systems (TMW and MTS).
- Run accurate reports relating to repair orders, billing/invoicing and discrepancies as needed.
- Perform other job-related duties as assigned by Director of Operations.
Requirements
- At least 3+ years’ experience in a similar type of role; QA/admin support/ Automotive Knowledge/Service Write/Customer service environment.
- Must have automotive knowledge type experience, be reliable, hard-working and take pride in work.
- Experience in reviewing, processing, or creating work/repair orders, desired.
- Must have excellent oral and written communication skills.
- Excellent customer service; customer driven approach and proven experience handling disputes and resolution.
- Intermediate or above Microsoft Office proficiency required.
- Strong organizational, planning, and administrative skills required.
- High attention to detail.
- Prior experience with TMW (or similar transportation services software) desired but not required.
- Automotive or parts aptitude/experience a plus.
