Ameriprise Financial Services, LLC

Tech Operations Lead – Power BI

Ameriprise Financial Services, LLC

full-time

Posted on:

Location Type: Hybrid

Location: Noida • India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

PythonSQLSSIS

About the role

  • Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell.
  • Own and resolve day-to-day production issues, ensuring seamless operations and user satisfaction.
  • Perform root cause impact and analysis, implement bug fixes, and document support procedures, relaying feedback to development teams for continuous improvement.
  • Review, approve and deploy developer Change Requests into your production environment, assessing code quality, efficiency, simplicity, scalability and security.
  • Interface with vendors for issue resolution and feature enhancements and maintain SLAs.
  • Identify automation opportunities to boost team efficiency and deliver value.
  • Helping with business user education and enhancing application usage.
  • Monitor system performance and proactively address risks, track and report support metrics and user satisfaction.
  • Ensure compliance with IT policies and audit requirements.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
  • 10+ years of experience in application support or operations, with hands-on experience of SQL, PowerShell, Power BI, Python.
  • Experience managing vendor relationships and coordinating issue resolution.
  • Good analytical, communication, and documentation skills.
  • Familiarity with IT compliance, audit requirements, and change management processes.
Benefits
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • Exposure to global business processes and emerging technologies.
  • Support for continuous learning.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Power BIPythonSQLSSRSSSISPowerShellincident resolutionbug fixescode qualityautomation
Soft Skills
analytical skillscommunication skillsdocumentation skillsuser educationproblem-solvingteam efficiencyvendor managementuser satisfactionfeedback relayrisk management