American Military University

Manager

• The Admissions Manager works with the Admissions senior leadership to oversee and manage teams of Admissions Representatives.
• Assists Admissions Representatives with communications quality, productivity, and adherence to department follow-up strategies.
• Handles escalated issues with and on behalf of students for self and members of their assigned team.
• Participates in planning sessions with the department leadership.
• Analyzes team and individual performance data and shows demonstrated strength in interpreting data from both standard and custom reports.
• Recognizes and implements changes to strategic and tactical activities when data indicates the necessity of doing so.
• Prepares and presents summaries of team activities and progress, and provides reporting to department leadership at regular meetings.
• Coaches and develops employees, ensuring quality service and productivity, coaching to successful communication and follow-up strategies, thereby setting deadlines for students, getting decisions from prospective students, and holding students accountable.
• Writes and administers formal performance evaluations.
• Adheres to assigned work schedule and work as required to facilitate enrollment for prospective students, which may require evening or weekend hours.
• Formulate successful campaigns and follow-up strategies for student recruitment and enrollment.
• Make educated admissions decisions regarding fulfillment of admission requirements and coaching follow-up strategies.
• Effectively builds relationships with prospective and/or current students by representing the university through email, chat, phone, representative landing pages, live open houses, training videos, recruitment/welcome videos and/or social media.
• Performs other duties as assigned by department leadership.

Admissions Manager

Admissions Representative

• Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals
• Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means
• Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act)
• Evaluates the academic records and documents of potential students for admission to APUS programs
• Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions
• Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner
• Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing
• Meets or exceeds performance goals and metrics as determined by department leadership
• Keeps a professional appearance at all times
• Adheres to assigned work schedule
• Follows campaigns and follow-up strategies for student recruitment and enrollment
• Performs other duties and assists with special projects as assigned by department leadership

Bilingual

• Courses will be taught in Spanish.
• Bilingual faculty (English/Spanish) effectively communicate in both languages, both verbally and in writing, to support our diverse student population.
• Faculty play a vital role in creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them.
• They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention.
• Faculty members maintain expertise in their discipline, adhere to APUS guidelines, processes, and methods, and remain responsive to mentoring and coaching that fosters ongoing professional growth.
• All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date.
• In addition, Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire.

Online Part Time Faculty, Entrepreneurship – Bilingual Spanish/English

• Courses will be taught in Spanish.
• Candidates must be fluent in both English and Spanish and pass a fluency test.
• APUS faculty demonstrate a strong commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship.
• Bilingual faculty (English/Spanish) effectively communicate in both languages, both verbally and in writing, to support our diverse student population.
• Faculty play a vital role in creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them.
• They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention.
• Faculty members maintain expertise in their discipline, adhere to APUS guidelines, processes, and methods, and remain responsive to mentoring and coaching that fosters ongoing professional growth.

Online Part Time Faculty – Emergency & Disaster Management, Bilingual Spanish/English

General

• Teaching excellence.
• Deliver online lessons to undergraduate and/or graduate students.
• Initiate, facilitate, interact, and moderate online classroom forums.
• Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence.
• Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success.
• Comply with APUS guidelines and expectations for quality faculty engagement online.
• Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend.
• Remain aware of classroom procedures and use of instructional materials.
• Participate in professional development to enhance teaching skills and effective online learning strategies.
• Conduct scholarly research and participate in professional engagement activities.
• Attend discipline specific and administrative meetings as scheduled.
• Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities.
• Support APUS initiatives and departments.

Part Time Faculty, Sports & Health Sciences

• Courses will be taught in Spanish.
• Faculty engage, challenge, and support students in an online learning environment.
• Contribute to activities related to teaching effectiveness and student retention.
• Maintain expertise in discipline and adhere to APUS guidelines and mentoring.

Online Part Time Faculty – Sports Management, Bilingual Spanish/English

Accounts Receivable

• Oversee the initial student DSA review and determination process for DSA Director’s review and action
• Communicate with potential/current students, faculty, and staff regarding DSA-related inquiries
• Manage various student outreach campaigns
• Help existing DSA students, faculty, and staff with the implementation and use of awarded accommodations
• Manage workflows in Hyland OnBase and maintain the internal DSA student database
• Support catalog and Student Handbook processes and publications
• Create documents to track Student Handbook and catalog addenda changes
• Review the team’s SOPs each quarter and make updates as needed
• Print DSA student course materials and disability services industry-related newsletters each month
• Perform quarterly updates in Credential Engine

Disability Registrar Specialist

• Support the implementation and continuous improvement of the University's required first-course experience
• Monitor and evaluate student success metrics
• Collaborate with academic partners to promote student transition and success
• Provide day-to-day leadership and support for faculty teaching the first course
• Coordinate the maintenance and improvement of the curriculum

Manager, Academic First Year Experience – Online

Project Manager

• Execute Strategic Market Rationalization: Continually evaluate the "why" of program portfolios, making data-informed recommendations for expansion or courageous decisions regarding program inactivation/teach-outs.
• Champion ACBSP Standards: Own the systematic assessment of program learning outcomes (PLOs) and student artifacts to ensure departmental quality consistently exceeds specialty accreditation benchmarks.
• Navigate Institutional Boundary Management: Act as the primary author of departmental time; triage competing priorities from external stakeholders through the lens of the school’s strategic goals.
• Lead Data-Driven Success: Collaborate with the school’s Director of Intelligence and other stakeholders to measure instructional efficacy and student persistence, grounding all operational choices in the student’s best interest.
• Manage Departmental Stewardship: Contribute to strategic planning and budgeting by articulating the specific needs required to advance the department’s market position.
• Dismantle Top-Down Management: Foster a culture of "Ownership" among faculty by modeling transparency, candid communication, and the empowerment to take informed risks.
• Mentor for Professional Vitality: Provide strategic mentorship to full-time and part-time faculty that transcends administrative scheduling, aligning every instructor with the school’s "student-first" mission.
• Orchestrate High-Performing Teams: Hire and develop a blended faculty model where instructors operate as strategic partners in the delivery of industry-informed curricula, to include alignment with global project management frameworks (e.g., PMI/PMBOK standards).
• Drive Institutional Progress: Transition from a culture of passive execution to one of active leadership, where success is defined by driving change rather than avoiding errors.
• Uphold Academic Integrity: Lead curriculum innovation and academic rigor—including the end-to-end design and modernization of project management programs—
• ensuring that the courses in the portfolio provide measurable value to the student and the industry.
• Center the Student-First Ethos: Use the student-first framework as the primary filter for all departmental choices, fostering an environment where inclusive, high-quality learning is the baseline.