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Admissions Representative
American Military UniversityAdmissions Representative at American Public University System guiding potential students in enrollment decisions. Supporting them with goals, needs, and making educated admissions-related decisions.
About the role
Key responsibilities & impact- Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals
- Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means
- Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies
- Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act)
- Evaluates the academic records and documents of potential students for admission to APUS programs
- Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions
- Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner
- Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing
- Meets or exceeds performance goals and metrics as determined by department leadership
- Keeps a professional appearance at all times
- Adheres to assigned work schedule
- Follows campaigns and follow-up strategies for student recruitment and enrollment
- Performs other duties and assists with special projects as assigned by department leadership
Requirements
What you’ll need- 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred
- Associates Degree required
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Degree PlanningAdmissions EvaluationFollow-Up StrategiesPerformance Metrics AchievementAcademic Record Evaluation
Soft Skills
Professional CommunicationProblem ResolutionRelationship BuildingTime Management
Certifications
Associates Degree