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Admissions Manager
American Military UniversityAdmissions Manager overseeing teams of Admissions Representatives for American Public University System. Responsible for coaching, performance evaluation, and facilitating enrollment for prospective students.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing admissions teams, analyzing performance data, and implementing effective recruitment strategies. Proficient in consultative advising and building relationships with prospective students through various communication channels.
Highest-signal resume keywords
Admissions ManagementConsultative Advising CertificationData Analysis and ReportingStudent Recruitment StrategiesTeam Coaching and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InterpretationPerformance EvaluationEnrollment ManagementAdmissions Policies KnowledgeStudent Service Experience
Soft Skills
Effective CommunicationRelationship BuildingCoaching SkillsProblem Solving
Tools & Technologies
Admissions Department SystemsCRM Software
Certifications & Qualifications
Consultative Advising Certification
Industry Keywords
Higher EducationStudent RecruitmentAdmissions ProceduresMarketing StrategiesOutreach Programs
About the role
Key responsibilities & impact- The Admissions Manager works with the Admissions senior leadership to oversee and manage teams of Admissions Representatives.
- Assists Admissions Representatives with communications quality, productivity, and adherence to department follow-up strategies.
- Handles escalated issues with and on behalf of students for self and members of their assigned team.
- Participates in planning sessions with the department leadership.
- Analyzes team and individual performance data and shows demonstrated strength in interpreting data from both standard and custom reports.
- Recognizes and implements changes to strategic and tactical activities when data indicates the necessity of doing so.
- Prepares and presents summaries of team activities and progress, and provides reporting to department leadership at regular meetings.
- Coaches and develops employees, ensuring quality service and productivity, coaching to successful communication and follow-up strategies, thereby setting deadlines for students, getting decisions from prospective students, and holding students accountable.
- Writes and administers formal performance evaluations.
- Adheres to assigned work schedule and work as required to facilitate enrollment for prospective students, which may require evening or weekend hours.
- Formulate successful campaigns and follow-up strategies for student recruitment and enrollment.
- Make educated admissions decisions regarding fulfillment of admission requirements and coaching follow-up strategies.
- Effectively builds relationships with prospective and/or current students by representing the university through email, chat, phone, representative landing pages, live open houses, training videos, recruitment/welcome videos and/or social media.
- Performs other duties as assigned by department leadership.
Requirements
What you’ll need- Consultative Advising: If not already certified, Admissions Managers must be able to pass, within 3 attempts, a consultative advising training course, and earn certification as a certified coach.
- Minimum of 5 years of higher education experience in enrollment, admissions, advising, marketing, student recruitment, outreach, or student service.
- Management experience preferred.
- No performance or attendance/punctuality counseling within the last 6 months.
- A demonstrated broad base of knowledge regarding APUS, its admissions policies, procedures, and systems.
- High level of proficiency in the use of the Admissions Department systems and technology.
- Understanding of the position of APUS in the higher education marketplace.
- Bachelor's degree required.
Benefits
Comp & perks- Equal opportunity employer