American Freedom Insurance Company

Insurance

• Take full ownership of a diverse caseload of third-party automobile injury claims, proactively investigating, evaluating, negotiating, and resolving claims at all stages, including unrepresented, represented, early litigation, and time-sensitive policy limit demand cases.
• Able to easily comprehend and apply policy language provisions, conditions and exclusions, incorporating knowledge of applicable state laws, judicial decisions and regulations
• Responsible for an inventory of casualty claim files
• Identify high-risk matters, maintain appropriate follow-up, and take timely action to mitigate unnecessary claim exposure, including legal, financial, and extra-contractual risk
• Draft coverage position letters, denials or correspondence as needed
• Manage claims to achieve fair and efficient timely resolutions while minimizing indemnity, defense, and claim expenses through effective investigation, evaluation, and negotiation
• Able to work across teams in the claim department to collaborate and mentor personnel on coverage and liability concepts, driving accurate and timely decisions and settlement amounts
• Identify process improvements to optimize business outcomes and increase efficiency
• Assist in responding to attorney, regulatory, produce, vendor, and consumer inquiries

Casualty Adjuster – Auto Insurance

Customer Support

• Handle inbound customer calls professionally and efficiently
• Guide customers through the initial claims process with clarity and empathy
• Enter and maintain confidential customer information accurately
• Resolve routine inquiries and escalate more complex issues when needed
• Meet expectations for quality, accuracy, and productivity

Bilingual Customer Service Representative – Portuguese

Bilingual Customer Service Representative – Creole Speaking

• Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently
• Develop strategies to reduce loss costs and ensure efficient claim processing
• Set and measure performance indicators to ensure accountability and team success
• Monitor and ensure regulatory compliance and minimize complaints
• Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored
• Coach adjusters to meet or exceed service objectives and regulatory standards
• Negotiate claims, achieve favorable outcomes, and minimize expenses
• Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers
• Identify opportunities to improve processes and ensure operational excellence

Casualty Adjuster – Auto Insurance

Bilingual Customer Service Representative – Portuguese

Bilingual Customer Service Representative – Creole Speaking

Auto Insurance Claims Manager