American Freedom Insurance Company

Customer Support

• Handle inbound customer calls professionally and efficiently
• Guide customers through the initial claims process with clarity and empathy
• Enter and maintain confidential customer information accurately
• Resolve routine inquiries and escalate more complex issues when needed
• Meet expectations for quality, accuracy, and productivity

Bilingual Customer Service Representative – Portuguese

Bilingual Customer Service Representative – Creole Speaking

Insurance

• Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently
• Develop strategies to reduce loss costs and ensure efficient claim processing
• Set and measure performance indicators to ensure accountability and team success
• Monitor and ensure regulatory compliance and minimize complaints
• Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored
• Coach adjusters to meet or exceed service objectives and regulatory standards
• Negotiate claims, achieve favorable outcomes, and minimize expenses
• Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers
• Identify opportunities to improve processes and ensure operational excellence

Auto Insurance Claims Manager

Claims Specialist

• Assess and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages
• Use sound judgment to determine exposure and the best course of action
• Minimize claims costs and expenses while ensuring a positive experience for policyholders
• Interact extensively with various parties involved in the claim process
• Identify and implement ways to boost efficiency and effectiveness
• Clearly record and communicate claims activity for smooth resolution

Bilingual Customer Service Representative – Portuguese

Bilingual Customer Service Representative – Creole Speaking

Auto Insurance Claims Manager

Auto Claims Adjuster – Spanish Speaking