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Bilingual Customer Service Representative – Creole Speaking
American Freedom Insurance CompanyBilingual Customer Service Representative fluent in English and Creole. Handling customer inquiries and guiding them through the claims process.
Posted 6/2/2026full-timeRemote • Illinois, Pennsylvania, Tennessee, Texas • 🇺🇸 United StatesJunior💰 $20 - $24 per hourWebsite
About the role
Key responsibilities & impact- Handle inbound customer calls professionally and efficiently
- Guide customers through the initial claims process with clarity and empathy
- Enter and maintain confidential customer information accurately
- Resolve routine inquiries and escalate more complex issues when needed
- Meet expectations for quality, accuracy, and productivity
Requirements
What you’ll need- Fluency in English and Creole is required
- 1+ year of customer service, call center, or collections experience preferred
- Strong attention to detail and data accuracy
- Clear, confident phone communication skills
- Ability to manage multiple systems and tasks simultaneously
- Typing speed of at least 30 WPM
- Consistent attendance and reliability
- High school diploma or equivalent (insurance experience a plus)
Benefits
Comp & perks- 401(k): Up to a 6% company match
- Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, plus dental, vision, and telemedicine services
- Paid Time Off: Company-provided PTO for vacation, personal time, or illness, in accordance with applicable Illinois law
- Personal Days: Separate personal days for illness, family needs, appointments, or other personal matters
- Paid Holidays: At least 6 company-observed holidays
- Professional Development: Paid training and opportunities for advancement
- Employee Recognition: Recognition of work milestones and contributions
- Growth and Stability: More than 13 consecutive years of profitability, supported by A+ ratings from A.M. Best and the BBB
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencecollections experiencedata accuracytyping speed 30 WPM
Soft Skills
attention to detailclear communicationconfidenceempathyreliabilitymultitasking
Certifications
high school diplomaequivalent