Bilingual Customer Service Representative – Portuguese

American Freedom Insurance Company

Bilingual Customer Service Representative fluent in both English and Portuguese. Handling customer inquiries and claims processing in a fully remote environment.

Posted 6/2/2026full-timeRemote • Illinois, Pennsylvania, Tennessee, Texas • 🇺🇸 United StatesJunior💰 $20 - $24 per hourWebsite

ATS Keywords

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Hard Skills

customer servicecall center experiencecollections experiencedata accuracytyping speed 30 WPM

Soft Skills

attention to detailclear communicationconfidenceempathyreliability

Tools & Technologies

multiple systems management

Certifications & Qualifications

high school diploma

Industry Keywords

claims processinbound customer calls

About the role

Key responsibilities & impact

Handle inbound customer calls professionally and efficiently
Guide customers through the initial claims process with clarity and empathy
Enter and maintain confidential customer information accurately
Resolve routine inquiries and escalate more complex issues when needed
Meet expectations for quality, accuracy, and productivity

Requirements

What you’ll need

Fluency in English and Portuguese is required
1+ year of customer service, call center, or collections experience preferred
Strong attention to detail and data accuracy
Clear, confident phone communication skills
Ability to manage multiple systems and tasks simultaneously
Typing speed of at least 30 WPM
Consistent attendance and reliability
High school diploma or equivalent (insurance experience a plus)

Benefits

Comp & perks

401(k): Up to a 6% company match
Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, plus dental, vision, and telemedicine services
Paid Time Off: Company-provided PTO for vacation, personal time, or illness, in accordance with applicable Illinois law
Personal Days: Separate personal days for illness, family needs, appointments, or other personal matters
Paid Holidays: At least 6 company-observed holidays
Professional Development: Paid training and opportunities for advancement
Employee Recognition: Recognition of work milestones and contributions
Growth and Stability: More than 13 consecutive years of profitability, supported by A+ ratings from A.M. Best and the BBB