American Electric Power

Account Manager

• Proactively manage the company's relationship with large and medium sized commercial and industrial customers
• Serve as the customers' single point of contact for Energy Delivery and advice on energy products & services
• Maintain exceptional customer service in the delivery of electric service and account maintenance
• Demonstrate ability to develop professional relationships with key managers and executives for assigned customers
• Proactively interface with assigned customers during power system interruptions or significant regulatory changes
• Provide Energy Solution consultation based on customer's needs to lower costs or identify processes

Business Services Account Manager

Compliance

• Facilitates work activity of others to perform regulatory tasks, such as developing direct and rebuttal testimony, responding to discovery requests, responding to Commission audits, witness preparation, etc. related to the filing and process of amendments to Certificates of Convenience and Necessity (CCN).
• Developed knowledge of regulatory matters for the applicable regulatory function performed.
• Coordinate with internal parties to gather information needed for the Monthly Construction Progress Reports that are filed with the Public Utility Commission
• Interprets regulatory needs and implements projects, analysis, and process work by establishing measurable goals, objectives and requirements relative to a specific area of responsibility; addresses company system-wide issues within specialized field of expertise; and reviews planned work of others.
• Anticipates, identifies, clarifies, resolves and initiates solutions to internal and/or external unique and specialized problems that sometimes involve analysis of inadequate or conflicting data; and facilitates the development of opportunities, new ideas and approaches that have system-wide impact.
• Works primarily independently, with guidance only on more complex matters, to prepare and present complex regulatory subjects and strategies in a clear, concise and effective manner to management and/or regulatory bodies; demonstrates a developed knowledge of the network channels within the company, other companies, professional organizations, and regulatory agencies.

Regulatory Consultant – Principal

Engineer

• Develop, maintain, and govern the AEP Digital Transmission Line Model (DTLM)
• Implement standards, processes, and best practices for the DTLM
• Mentor team members on DTLM processes and AEP Safety and Culture
• Collaborate with other business units to maximize DTLM data usage

Staff Engineer – DTLM

• Lead and project-manage cross-functional teams to deliver major regulatory filings with state commissions, supporting AEP’s strategic goals and investments.
• Align filing proposals with operating company and corporate strategies.
• Coordinate diverse teams to meet deadlines, often while managing multiple filings at once.
• Build and leverage internal networks to gather insights and shape regulatory strategies.
• Act as a key liaison between operating company leadership and AEP Service Corp.
• Mentor and support junior Case Management staff on projects and development opportunities.
• Oversee the end-to-end case filing process to ensure accuracy, completeness, and timely execution.
• Coordinate the review of direct and rebuttal testimony across multiple witnesses.
• Ensure filing schedules meet all state regulatory requirements.
• Facilitate the discovery process among witnesses, support staff, and legal counsel.
• Lead team meetings and calls to drive progress and accountability.
• Develop and recommend regulatory strategies to navigate challenges and strengthen case outcomes.
• Evaluate alternative cost recovery approaches.
• Shape testimony strategies in response to intervenor positions.
• Monitor and incorporate state commission decisions, policies, and peer utility filings.
• Stay informed on industry trends, regulatory policies, and legislative developments that impact AEP’s operations.

Regulatory Case Manager – Utility

Technical Product Manager

• Drive alignment with business goals as the Product Owner for various solutions.
• Optimize solution usage and promote best practices through collaboration with internal customers.
• Lead cross-functional teams to ensure project success and enhance collaboration.
• Leverage Microsoft Power Platform to elevate our business solutions.
• Manage IT-supported solution changes effectively and efficiently.
• Provide user support by addressing inquiries and conducting impactful training sessions.
• Resolve discrepancies in contractor proposals, clarifying program processes and costs.
• Communicate effectively with both technical and non-technical stakeholders.
• Gather business requirements and translate them into actionable technical requirements.
• Provide ongoing support and best practice guidance for core Regulatory applications.
• Serve as the Regulatory site administrator, overseeing data access and user permissions.
• Monitor support tickets to ensure timely resolution and adherence to SLAs.
• Map process flows to identify areas for enhancement.

Data and Automation Technical Product Owner – Regulatory Consultant

Infrastructure Engineer

• Perform infrastructure project assignments.
• Plan, research, evaluate, and design infrastructure solutions.
• Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities.
• Adhere to AEP’s approval processes as part of change management, incident management, and trouble response scenarios.
• Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
• Prepare technical documentation including procedures, manuals, and reports.
• Review and adhere to budgeting and approval processes while assisting with annual and project planning.
• May provide training and mentoring, as well as work direction, to others on the team.

Senior Infrastructure Engineer

Administrative Assistant

• Responsible for performing administrative support duties within the assigned area.
• Perform basic, routine administrative duties under immediate supervision, following well-defined, standard procedures.
• Assist with document processing, compiling special reports, and requesting information from other areas.
• Assist in filing and retrieval of information in both hard copy and electronic formats.
• Answer telephone, take messages, and communicate via electronic mail as necessary.
• Receive and distribute incoming and outgoing mail.
• Use keyboard (computer/typewriter) to enter data, perform calculations, and/or retrieve information.
• Operate a wide variety of electronic and mechanical office equipment.

Administrative Assistant, Data Entry

Operations

• Operates drones for aerial inspections of electric distribution utility assets.
• Ensures compliance with FAA and internal standards while supporting engineering and maintenance teams with actionable data.
• Conduct aerial inspections and collect high resolution imagery and thermal data.
• Perform preflight risk assessments and post flight evaluations.
• Collaborate with engineering, GIS, and environmental teams.
• Maintain flight logs and ensure regulatory compliance.
• Support emergency response and storm damage assessments.

UAS Operations Pilot

Manager

• Responsible for the effective planning, organization, implementation and operation of an advanced metering infrastructure (AMI) at applicable Operating Company
• Oversee the vendor selection, engineering design, implementation and on-going maintenance of AMI infrastructure
• Coordinate BU/OPCO strategic project activities to ensure all barriers to timely completion of projects are identified and appropriately resolved
• Develop a detailed deployment plan for AMI at Operating Company, obtain regulatory approval, and oversee in a manner such that all costs are fully recovered
• Supervise and coordinate the engineering, design and/or preparation of specifications for the procurement of equipment, systems and services associated with AMI
• File regulatory status reports as required, communicate as needed with PUCT staff and represent Operating Company in all legislative, regulatory and State market matters related to AMI
• Supervise the preparation of cost estimates, analyses and studies necessary for AMI implementation and enhancements
• Research and select the appropriate technology and vendor(s) for application at Operating Company
• Monitor technology advancements and implement as appropriate
• Coordinate system integration of meter data management system, CIS, OMS and Web portal both initially and during any upgrade or system replacement
• Work with Telecommunications to develop and maintain a sound communications infrastructure to ensure reliable AMI service
• Maintain liaison with and provide necessary support information to Distribution engineering and operations groups
• Supervise the preparation of improvement requisitions; monitor costs and equipment performance
• Supervise assigned personnel in both administrative and technical matters including support and training for meter reading, AMI systems, and the meter data management system
• Represent AEP as media and market spokesperson for AMI issues
• Responsible for all meter revenue operations, including revenue protection.