Business Services Account Manager

American Electric Power

Account Manager handling relationships with commercial and industrial customers for energy solutions. Striving for customer satisfaction and effective communication for service delivery.

Posted 7/8/2026full-timeTiffin • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $63,496 - $93,188 per yearWebsite

About the role

Key responsibilities & impact

Proactively manage the company's relationship with commercial and industrial customers
Serve as the customers' single point of contact for Energy Delivery
Provide Energy Solution consultation based on customer's needs to lower costs
Develop and maintain professional relationships with assigned customers
Respond to customer inquiries including power quality and billing questions
Participate in industry and community activities and organizations

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment
Associate Degree in a study listed above, with at least 4 years of customer service experience in a technical environment
High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment
Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred
Must have strong proficiency in Microsoft Office Products
Must possess a valid Driver’s license
Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.

Benefits

Comp & perks

A unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceEnergy SolutionsPower Quality AnalysisBilling Inquiry ResolutionTechnical Consultation

Soft Skills

Relationship BuildingProactive CommunicationProblem Solving

Certifications

Certified Energy Manager (CEM)