American College of Education

Marketing

• Develop, execute, and optimize multi-channel lifecycle marketing campaigns, including email and SMS, to nurture prospective students, drive action, and stabilize conversion rates
• Own student journey communications from prospective inquiries through alumni engagement
• Evaluate and report on campaign effectiveness metrics
• Monitor lifecycle KPIs for applications, enrollments, and starts
• Lead optimization of lifecycle communications using data-informed decisions
• Ensure consistency of lifecycle communications across communication platforms
• Partner with the Creative Manager to maintain brand standards
• Develop testing strategies for personalized communications, targeted offers, and messages to improve student retention and program participation
• Support academic and administrative leadership with data-driven insights and forecasts for strategic planning and decision-making
• Manage stakeholders and drive key marketing initiatives with cross-functional teams
• Communicate with students and ACE employees in real time using online and electronic media

Lifecycle Marketing Manager

Director

• Leads the strategic direction, architecture, and operational management of the College's infrastructure services environment.
• Develops and executes multi-year infrastructure roadmaps aligned with institutional priorities, cybersecurity requirements, and business objectives.
• Ensures high availability, performance, security, and resiliency of enterprise infrastructure, including cloud platforms, networking, identity services, telephony, email, collaboration technologies, and endpoint management.
• Oversees managed service providers and technology vendors, establishing service level expectations and holding partners accountable for performance outcomes.
• Leads disaster recovery, backup, business continuity, and incident response planning activities to minimize operational risk and ensure organizational resilience.
• Establishes infrastructure governance, operational standards, policies, procedures, and documentation.
• Drives infrastructure modernization initiatives, including cloud adoption, automation, platform optimization, and technical debt reduction.
• Monitors service performance, capacity, utilization, and costs.
• Partners with information security leadership to support security controls, vulnerability management, identity governance, and regulatory compliance efforts, ensuring changes align with established security policies and standards.
• Develops and manages infrastructure operating and capital budgets, ensuring responsible stewardship of technology investments.
• Builds, mentors, and develops a high-performing infrastructure team focused on service excellence, accountability, and professional growth.
• Collaborates with business and technology leaders to evaluate emerging technologies and identify opportunities to improve operational effectiveness.
• Provides executive-level reporting on infrastructure performance, key risks, service reliability, vendor performance, and strategic initiatives.
• Supports audits, compliance reviews, and risk management activities as required.

Director – Infrastructure Services

• Leads the enterprise technology project and product portfolio, ensuring alignment with strategic priorities, resource capacity, and approved funding.
• Establishes and manages portfolio governance, project intake, demand management, prioritization, and stage-gate review processes.
• Facilitates IT Steering Committee meetings, providing data-driven recommendations, portfolio analytics, risk assessments, and decision support materials.
• Develops executive dashboards, KPIs, and portfolio reporting that measure delivery performance, investment value, strategic alignment, and benefits realization.
• Directs and mentors project managers, program managers, product owners, and external delivery partners.
• Oversees planning and execution of complex, enterprise-wide programs and digital transformation initiatives.
• Partners with business leaders, Finance, and Technology teams to develop business cases, investment roadmaps, and portfolio plans.
• Drives project management best practices, methodology adoption, resource planning, and organizational change management activities.
• Monitors portfolio risks, dependencies, budgets, and delivery health; escalate issues and recommend corrective actions.
• Evaluates and optimizes portfolio management tools, processes, and governance frameworks to improve organizational effectiveness.

Director, Project Portfolio Management

Student Success Coach

• Provides student support throughout the student life cycle from Enrollment through Graduation.
• Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app.
• Assists students with technology-related challenges and offers resources for further assistance.
• Accountable for onboarding activities for new and re-entry students.
• Directs students to financing options and assists with finance/payment related questions.
• Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE.
• Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges.
• Maintains knowledge of programs offered, policies and processes to support the student life-cycle.
• Manages at-risk students and provides outreach and support.
• Accountable for the expectations outlined in the Student Success Coach Expectation Policy.

Adjunct Faculty

• An adjunct faculty relates directly to students, handling instructional responsibilities to support, strengthen, and enhance the learning experience.
• Interacts directly with students in an appropriate, professional manner.
• Facilitates a safe and productive learning environment for students.
• Responds in a timely manner to student requests for information, clarification of content, posts, and personal queries, and contacts inactive students as the need arises.
• Oversees the quality of the course by reviewing the functionality and content, ensuring high-quality delivery of content.
• Expands the student experience by “fingerprinting” the course content with unique personal experience, insights, or other professional knowledge.
• Monitors and provides appropriate student feedback on assignments within college policies.
• Synthesizes and reports student performance data in a timely manner.
• Supports the policies, procedures, and guidelines of the program and institution.
• Aids student learning of ethical conduct, particularly related to plagiarism and copyright infringement; follows appropriate procedures in reporting infractions.
• Works collaboratively with colleagues and leadership of the college including attending required meetings.
• Provides appropriate leadership within one’s individual sphere of influence.

Adjunct Faculty, Teaching and Learning

• Relate directly to students, handling instructional responsibilities to enhance the learning experience
• Interact directly with students in a professional manner
• Facilitate a safe and productive learning environment
• Monitor and provide appropriate student feedback on assignments within college policies
• Report and work under the leadership of the department chair regarding academic responsibilities and professional development

Adjunct Faculty, STEM

• Handle instructional responsibilities to enhance the learning experience
• Interact directly with students professionally
• Facilitate a productive learning environment
• Provide feedback on assignments within college policies
• Support student learning of ethical conduct
• Collaborate with colleagues and leadership of the college

Adjunct Faculty, Professional Educational Studies

• Maintain a strong academic presence and growth in professional development for teaching
• Relate directly to students, handling instructional responsibilities to support, strengthen, and enhance the learning experience
• Interact directly with students in an appropriate, professional manner
• Facilitate a safe and productive learning environment for students
• Respond in a timely manner to student requests for information, clarification of content
• Oversee the quality of the course by reviewing the functionality and content
• Expand the student experience by personalizing the course content
• Monitor and provide appropriate student feedback on assignments
• Support ethical conduct and follow appropriate procedures in reporting infractions

Adjunct Faculty, Leadership and Curriculum Studies

• Relates directly to students, handling instructional responsibilities to support, strengthen, and enhance the learning experience
• Interacts directly with students in an appropriate, professional manner
• Facilitates a safe and productive learning environment for students
• Responds in a timely manner to student requests for information, clarification of content, posts, and personal queries
• Oversees the quality of the course by reviewing functionality and content, ensuring high-quality delivery of content
• Monitors and provides appropriate student feedback on assignments within college policies

Adjunct Faculty, Educational Leadership

• Handle instructional responsibilities to support, strengthen, and enhance the learning experience.
• Interact directly with students in a professional manner.
• Facilitate a safe and productive learning environment for students.
• Respond timely to student requests and monitor student performance data.