Director – Infrastructure Services

American College of Education

Director of Infrastructure Services at American College of Education overseeing enterprise technology and infrastructure services. Leading strategy, management, and improvement initiatives for a mission-driven organization.

Posted 8/1/2026full-timeRemote • Alabama, Alaska, Massachusetts, South Dakota, Washington • 🇺🇸 United StatesLead💰 $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading infrastructure services, including cloud adoption, disaster recovery, and operational management, while ensuring compliance with cybersecurity standards and effective vendor management. Proven ability to develop strategic technology roadmaps and manage high-performing teams focused on service excellence.

Highest-signal resume keywords

Infrastructure ArchitectureCloud NetworkingMicrosoft AzureDisaster RecoveryVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ManagementTechnology Roadmap DevelopmentOperational Best PracticesBudget ManagementCybersecurity Principles

Soft Skills

Analytical SkillsProject ManagementProblem-SolvingCommunication SkillsLeadership

Tools & Technologies

Microsoft 365Identity ServicesEndpoint TechnologiesCollaboration TechnologiesService Level Management

Industry Keywords

Business ContinuityOperational RiskRegulatory ComplianceService ProvidersTechnology Vendors

Tech Stack

Tools & technologies

AzureCloudCyber Security

About the role

Key responsibilities & impact

Leads the strategic direction, architecture, and operational management of the College's infrastructure services environment.
Develops and executes multi-year infrastructure roadmaps aligned with institutional priorities, cybersecurity requirements, and business objectives.
Ensures high availability, performance, security, and resiliency of enterprise infrastructure, including cloud platforms, networking, identity services, telephony, email, collaboration technologies, and endpoint management.
Oversees managed service providers and technology vendors, establishing service level expectations and holding partners accountable for performance outcomes.
Leads disaster recovery, backup, business continuity, and incident response planning activities to minimize operational risk and ensure organizational resilience.
Establishes infrastructure governance, operational standards, policies, procedures, and documentation.
Drives infrastructure modernization initiatives, including cloud adoption, automation, platform optimization, and technical debt reduction.
Monitors service performance, capacity, utilization, and costs.
Partners with information security leadership to support security controls, vulnerability management, identity governance, and regulatory compliance efforts, ensuring changes align with established security policies and standards.
Develops and manages infrastructure operating and capital budgets, ensuring responsible stewardship of technology investments.
Builds, mentors, and develops a high-performing infrastructure team focused on service excellence, accountability, and professional growth.
Collaborates with business and technology leaders to evaluate emerging technologies and identify opportunities to improve operational effectiveness.
Provides executive-level reporting on infrastructure performance, key risks, service reliability, vendor performance, and strategic initiatives.
Supports audits, compliance reviews, and risk management activities as required.

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
10+ years of progressive infrastructure, operations, or technology leadership experience, including management responsibility for enterprise-scale technology environments.
5+ years of direct people leadership experience, including hiring, coaching, performance management, and organizational development.
Demonstrated experience leading hybrid cloud and enterprise infrastructure environments, including Microsoft Azure, Microsoft 365, cloud networking, identity services, and endpoint technologies.
Experience managing service providers, outsourced technology partners, and complex vendor relationships.
Strong understanding of infrastructure architecture, systems reliability, business continuity, disaster recovery, and operational best practices.
Experience developing technology roadmaps, managing technology budgets, and leading infrastructure transformation initiatives.
Working knowledge of cybersecurity principles, risk management practices, identity and access management, and regulatory compliance requirements.
Proven ability to communicate technical concepts effectively to executive and non-technical audiences.
Strong analytical, organizational, project management, and problem-solving skills.
Demonstrated ability to lead through change and influence stakeholders across multiple business functions.

Benefits

Comp & perks

Medical, dental, & vision Insurance
HSA and FSA options
Paid parental leave
Paid volunteer time
Tuition reimbursement & reduction programs
Generous PTO
401k and employer match
Full-service wellness and EAP program
Employee recognition and awards programs
Employer paid life & AD&D insurance
Short-term disability
Employer paid long-term disability
And more…