Student Success Coach

American College of Education

Student Success Coach providing support for American College of Education students. Assisting with enrollment, technical support, and ensuring student success throughout their educational journey.

Posted 7/27/2026full-timeRemote • Alabama, Alaska, Massachusetts, South Dakota, Washington • 🇺🇸 United StatesEntry Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student support throughout the student life cycle, providing technical assistance and maintaining proactive communication strategies. Proficient in customer service, onboarding, and managing at-risk students while ensuring adherence to policies and processes.

Highest-signal resume keywords

Bachelor’s DegreeCustomer Service ExperienceTechnical Support for MyACE Portal and CanvasExcellent Presentation SkillsKnowledge of MS Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportOnboarding ActivitiesFinance AssistanceProgram KnowledgeMulti-taskingAccuracy

Soft Skills

Verbal CommunicationWritten CommunicationProfessional Rapport Development

Tools & Technologies

MyACE PortalCanvasACE EmailACE Mobile AppMS Office

Industry Keywords

Student Life CycleStudent Success Coach Expectation PolicyProactive Contact StrategiesAt-Risk Student Management

About the role

Key responsibilities & impact

Provides student support throughout the student life cycle from Enrollment through Graduation.
Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app.
Assists students with technology-related challenges and offers resources for further assistance.
Accountable for onboarding activities for new and re-entry students.
Directs students to financing options and assists with finance/payment related questions.
Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE.
Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges.
Maintains knowledge of programs offered, policies and processes to support the student life-cycle.
Manages at-risk students and provides outreach and support.
Accountable for the expectations outlined in the Student Success Coach Expectation Policy.

Requirements

What you’ll need

A Bachelor’s degree is required.
Customer service experience required.
Excellent presentation skills both verbal and written.
Ability to develop professional rapport with students.
Ability to multi-task and meet deadlines; displays a high level of accuracy.
Knowledge of MS Office: Word, Excel, and Outlook.

Benefits

Comp & perks

Medical, dental, & vision Insurance
HSA and FSA options
Paid parental leave
Paid volunteer time
Tuition reimbursement & reduction programs
Generous PTO
401k and employer match
Full-service wellness and EAP program
Employee recognition and awards programs
Employer paid life & AD&D insurance
Short-term disability
Employer paid long-term disability
And more…