Ambience Healthcare

Human Resources

• Partner with people managers as the named point person for high-change moments: goal setting, reviews, engagement, and survey follow-up.
• Build and deploy manager training including first-time manager training and an AI curriculum across the organization.
• Own individual key results, audit goal quality, and build tooling for goal health to help teams self-run good goals.
• Coach leaders through routine employee relations and navigate tough employee decisions.
• Automate the recurring People operating rhythm using existing tools and AI for goal-health tracking and survey follow-up.

Senior HR Business Partner

Customer Support

• Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
• Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed
• Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement
• Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
• Respond to PagerDuty alerts and on-call escalations per team protocols
• Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
• Participate in team meetings, 1:1s, and cross-functional syncs

Ambience Healthcare

Senior HR Business Partner

Clinician Support Specialist – Entry Level

Clinician Support Specialist – Contract