Clinician Support Specialist – Contract

Ambience Healthcare

Clinician Support Specialist providing fast, empathetic support for Ambience's AI documentation platform. Working on troubleshooting and resolving technical issues to enhance clinician experience.

Posted 6/17/2026contractRemote • 🇺🇸 United StatesJuniorMid-Level💰 $36 - $50 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed
Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement
Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
Respond to PagerDuty alerts and on-call escalations per team protocols
Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
Participate in team meetings, 1:1s, and cross-functional syncs

Requirements

What you’ll need

2+ years of experience in customer support, technical support, or a comparable role — ideally within healthcare or SaaS
Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly
Strong written and verbal communication skills with a clinician-first, empathetic approach
Experience building knowledge resources, streamlining workflows, and driving continuous improvement
Comfort working across cross-functional teams and escalating trends effectively
Availability for the 1:00 PM – 9:00 PM EST shift and one overnight on-call rotation per week, including potential weekend coverage.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage for you and your dependents
401(k) with a company match of up to 3% of base salary
A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
Parental leave to support your family needs
Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtechnical supportEHR integrationsdocumentationreporting workflowsCSAT metricsFCR metricshandling time metricsknowledge resource buildingworkflow streamlining

Soft Skills

communicationempathyproblem-solvingcollaborationcontinuous improvementadaptabilityattention to detailcustomer serviceteamworkcross-functional communication