Clinician Support Specialist – Entry Level

Ambience Healthcare

Clinician Support Specialist providing technical support for an AI documentation platform. Diagnosing and resolving complex issues for clinicians in a remote role supporting healthcare systems.

Posted 7/7/2026contractRemote • 🇺🇸 United StatesEntry Level💰 $24 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues within healthcare or SaaS environments, while effectively communicating solutions and building knowledge resources. Proficient in utilizing tools like Intercom and Notion to enhance support workflows and drive continuous improvement.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Complex IssuesCustomer Support in HealthcareStrong Communication SkillsKnowledge Resource Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingEHR IntegrationsTechnical Issue DiagnosisWorkflow StreamliningContinuous Improvement

Soft Skills

Empathetic CommunicationCross-Functional Collaboration

Tools & Technologies

IntercomNotionPagerDuty

Industry Keywords

HealthcareSaaSCSATFCRSupport Resources

About the role

Key responsibilities & impact

Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed
Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement
Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
Respond to PagerDuty alerts and on-call escalations per team protocols
Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
Participate in team meetings, 1:1s, and cross-functional syncs

Requirements

What you’ll need

1+ years of experience in customer support, technical support, or a comparable role — ideally within healthcare or SaaS
Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly
Strong written and verbal communication skills with a clinician-first, empathetic approach
Experience building knowledge resources, streamlining workflows, and driving continuous improvement
Comfort working across cross-functional teams and escalating trends effectively.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage for you and your dependents
401(k) with a company match of up to 3% of base salary
A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
Parental leave to support your family needs
Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.