Amadeus

Backend Engineer

• conduct a thorough study of current team’s workflows to identify pain points and high-impact use cases
• evaluate which AI tools and platforms are best suited for integration
• build a chatbot for external stakeholders
• develop a virtual assistant for internal use
• explore and propose additional AI tools that can assist with daily tasks
• generate presentation decks from structured data
• automate documentation and content creation
• conduct market research using AI summarization
• prototype and refine the assistant based on user feedback and usage patterns
• ensure integration with internal knowledge bases

Intern – AI Virtual Assistant, Product & Portfolio Management, Python

Sales

• The Sales Manager will be accountable for the full customer relationship across Morocco and North/West Africa region.
• Acts as the primary point of contact for new customers and hands-over post-sales to delivery and customer success teams.
• Prospect and qualify leads, manage pipeline, and close deals;
• Prepare proposals and quotes with support from Solutions Consultants;
• Negotiate proposals, Statements of Work, and service agreements;
• Deliver simple demos (e.g., Travel Intelligence, Media);
• Act as main client contact and build strong relationships with key buying personas;
• Manage renewals for both simple and complex deals;
• Coordinate hand‑off to post‑sales teams and collaborate with CSM;
• Lead account strategy discussions and identify cross‑sell/upsell opportunities;
• Maintain accurate sales data and client information in Salesforce;
• Build client‑specific account plans and contribute to sales targets and strategic objectives;
• Organize thought‑leadership materials for events and customer presentations;
• Support Finance with Accounts Receivable processes.

Sales Manager – French Speaker

Consultant

• Serve as the primary market listener for North America, conducting regular engagement with large enterprise customers, prospects, and TMC partners to identify market requirements and product gaps
• Frame market challenges and systematically organize insights to influence global product organization priorities and secure ongoing investment in North American market development
• Act as the voice and advocate for Cytric within the managed travel community, elevating brand awareness and market presence
• Develop North America-specific product roadmap aligned with regional business metrics including engagement, conversion, retention, and revenue
• Collaborate closely with global Product Lifecycle Management teams to ensure North American market needs are integrated into global product strategy
• Leverage AI capabilities to reduce customer time-to-value and drive product innovation
• Support Amadeus Universal Distribution integration within Cytric offerings and contribute to long-term content vision
• Create cohesive customer experience by aligning Cytric positioning with broader Amadeus GDS value proposition
• Develop market-specific content, documentation, and training materials to support TMC commercial advancement and implementation success
• Simplify training programs and workstreams for Americas market
• Drive competitive differentiation and amplify Amadeus Cytric's advantages in the marketplace
• Work tactically within budget constraints while maximizing market impact
• Partner with sales teams to support customer opportunities and drive revenue growth
• Collaborate with global teams to ensure seamless execution of marketing initiatives
• Support revenue optimization through data-driven insights and market analysis

Senior Solution Consultant

Account Executive

• The Senior Sales Representative, Technical Pre-Sales, is responsible for new logo acquisition and expansion of sales across their assigned territory.
• Focus on a consultative sales approach, helping clients understand the value of Travel Intelligence.
• Collaborate with Account Executives in assigned territory to manage and grow the new sales pipeline.
• Execute outreach campaigns, follow up with prospects, and close deals in territory.
• Apply consultative selling best practices and maintain an accurate sales pipeline for forecasting accuracy.
• Consistently achieve new sales revenue targets and support regional growth priorities.
• Understand client business challenges and position Travel Intelligence products as solutions.
• Deliver tailored product demos and value-driven presentations tailored to the customer’s needs.
• Collaborate with Solution Consultant counterparts on complex deals.
• Stay up to date on industry trends, competitive landscape, and pricing models.
• Clearly articulate the holistic value of Amadeus solutions versus competitors’ siloed offerings.
• Partner with Marketing, Customer Success, and Product teams to align on campaigns.

Senior Sales Representative

Account Manager

• Act as the TPA lead for a region/sub region, responsible for all Key accounts in that region and engaging closely with the local commercial teams to understand partnership requirements.
• Management and retention of 'Connect' technology partners which bring reach to travel distribution, by engaging with partner accounts at senior levels to drive and execute mutually beneficial partnerships through integration of our API and product roadmap.
• Supporting critical TPA processes and operational activities related to the management of our key Technology Partner accounts.
• Execute/support new business acquisition, ensure partners are effectively monetised throughout the lifecycle and retain partners by delivering a high level of service.
• Provide excellent support to Connect partners within the account service team, maintaining customer satisfaction.
• Manage commercial negotiation for upsell / cross sell of the TPA product portfolio.
• Support all aspects of the lifecycle of key accounts as required, from contracting to implementation and recurring processes e.g. Billing as part of the account servicing team.

Partner Account Manager

Manager

• Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
• Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
• Adhere to ITIL-based service management best practices for assigned customers.
• Ensure cost efficiency and contribute to the financial oversight for services delivered to customers.
• Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans.
• Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams.
• Develop and implement regular service reviews with customers.
• Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership.
• Contribute to resource planning, budgeting, and policy definition based on business and customer needs.
• Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region.
• Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively.
• Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals.
• Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams.
• Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings.
• Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands.
• Continuously assess service risks and proactively manage or escalate as appropriate.
• Collaborate with finance and operations to support accurate and timely invoicing for all delivered services.

Service Delivery Manager

• Develop and implement a comprehensive sales strategy aligned with regional and global business objectives.
• Own pipeline creation, forecasting, and operational discipline to ensure consistent achievement of sales targets.
• Analyze market trends, competitive landscape, and customer needs to identify growth opportunities and refine go-to-market approaches.
• Drive adoption of sales methodologies (e.g., MEDDPICC, Sandler, consultative selling) to elevate team performance.
• Lead, coach, and develop a diverse team of individual contributors across North America.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Build and maintain strong relationships with key enterprise customers, prospects, and strategic partners.
• Work closely with product, marketing, and customer success teams to ensure seamless execution of sales initiatives.
• Manage sales budgets, resource allocation, and incentive programs to maximize ROI.

Head of Sales

• Cultivate new and existing relations with current and perspective clients driving growth and increasing contract values
• Understand and clearly articulate the Amadeus Value Proposition to current and perspective clients
• Develop existing accounts for the assigned small to medium customers, based on procedures defined.
• Monitor satisfaction, identify new opportunities, and propose solutions to improve customer profitability/efficiency.
• Identify specific requirements and expectations for existing clients.
• Ensure that new products, product enhancements, and overall solutions are developed and implemented within the agreed time frame.
• Use existing procedures or guidelines and provide inputs to support/influence area decisions.
• Make recommendations on new solutions and propose improvements by analyzing different sources of information.
• Work with a moderate level of guidance and direction from manager.
• Work closely with internal teams to grow and enhance internal relationships
• Execute & process the operational requests received from key customers.
• Provide a best-in-class service delivery within set targets & contractual SLAs
• Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved.
• Ensure that key customers are informed in a timely manner of new product & solution releases
• Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
• Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
• Contract negotiations, execute amendments
• Develop relationships within Account and Amadeus executive teams
• Coordinate product information and demonstrations
• Manage Acquisition Sales/Upsell/Cross sell

Senior Sales & Account Executive

• Lead the customer interaction on all service-related issues and orchestrate actions within Amadeus to ensure they are addressed with speed and efficiency.
• Oversee incidents holistically for respective customers and drive improvement in collaboration with customers and Regional Delivery teams.
• Participate in customer service review meetings and present operational status.
• Complement Service Transition with customer-specific knowledge.
• Act as the voice of the customer and provide feedback to internal teams on how to better serve our customers.
• Manage customer escalations effectively and ensure timely resolution.
• Maintain end-to-end understanding of customer landscape and solutions.
• Understand customer business strategy and align service delivery accordingly.
• Collaborate with global support teams and stakeholders across APAC to ensure seamless service.
• Drive continuous improvement initiatives for operational excellence and customer satisfaction.
• Ensure inclusive and transparent communication with all stakeholders.

Service Account Executive

Product Manager

• Senior Product Manager working on the iHotelier Central Reservation System (CRS), a core platform supporting hotel reservations, availability, rates, inventory and distribution.
• Own a defined end-to-end product scope within the CRS, spanning configuration-heavy, rules-driven, and integration-focused capabilities.
• Act as a product-level subject-matter expert for assigned CRS and distribution capabilities, understanding how they support hotel business processes
• Contribute to the definition and execution of product strategy and roadmap aligned with business objectives and long-term vision
• Lead customer and market research to identify opportunities, validate needs, and inform product direction
• Translate customer, operational, and commercial needs into clear problem statements, business outcomes, and high-level requirements, partnering with Product Owners to break these down into detailed user stories and delivery plans
• Partner closely with Engineering to shape solutions, assess feasibility, and ensure scalable, high-quality delivery, while Product Owners drive day-to-day execution
• Engage with internal stakeholders and customers to assess impact and prioritize work based on value and operational considerations
• Monitor market and competitive trends within hospitality distribution and reservation systems to inform product decisions
• Support product launches and adoption in collaboration with Operations, Customer Service, and Go-To-Market teams
• Ensure delivered solutions meet user needs, quality expectations, and product readiness standards

Senior Product Management Specialist

• Lead the successful execution of customer projects and programs.
• Maintain oversight of delivery health across all active projects.
• Ensure active financial management of projects.
• Build and maintain strong relationships with customers and internal partners.
• Implement and enforce delivery standards, governance frameworks, and best practices.
• Contribute to process improvement initiatives.

Manager, Delivery Management – Delivery Lead

Customer Success Manager

• Cultivate relationships with stakeholders across regions and product lines to achieve retention goals and support renewals.
• Act as the primary global Customer Success contact, guiding clients on product optimisation and usage.
• Drive product adoption, proactively identify risks, and ensure continued value and satisfaction for assigned accounts.
• Collaborate with Regional Vice Presidents and Directors of Sales to increase Amadeus Hospitality’s penetration and revenue via upsell and cross-sell opportunities.
• Coordinate with internal teams for seamless renewals, contract compliance, and conflict resolution.
• Assess customer satisfaction, collect usage data, and share best practices to support product development and improvement.
• Participate in customer projects, global campaigns, and strategic initiatives to drive adoption and retention.
• Prepare value-driven materials for client business reviews, leveraging insights on bookings, profiles, competition, and marketing performance.
• Take ownership of enterprise accounts, ensuring strong relationship management and global alignment with Customer Success teams.

Principal Customer Success Manager – Global Strategic Accounts

• Demonstrates advanced expertise in Sales and Catering Software, especially Delphi, and understands its impact on the hospitality industry.
• Effectively communicates the software’s value to hospitality professionals.
• Influences decisions within their scope of work, anticipates dependencies and outcomes in complex situations, contributes to cross-functional projects, and recommends process improvements.
• Takes ownership of both personal and team commitments.
• Operates independently according to plans set by their manager, seeking guidance only for the most complex issues.
• Collaborates with the Director of Sales to prepare long-term sales forecasts and develop solutions based on customer feedback.
• Builds and nurtures relationships with top-level executives to identify and qualify new business opportunities.
• Assesses customer needs and prepares tailored business proposals.
• Coordinates and participates in RFP/RFI responses and manages follow-up activities.
• Promotes and sells products, services, and solutions through direct engagement, events, and roadshows.
• Delivers sales presentations to senior management and demonstrates products.
• Conducts demonstrations of all Sales & Catering solutions.
• Partners with the Director of Sales to determine optimal solutions for customers and timing for sales opportunities.
• Manages negotiations through to closure.
• Maintains awareness of market trends and competitive intelligence.
• Receives guidance as needed and continues to develop higher-level skills and expertise in their area of specialization.

Regional Sales Manager

• Empower customers to unlock the most value of Amadeus solutions for a higher return on their investment
• Promote early adoption and best usage of Amadeus products to derive maximum value for the customer
• Enable Amadeus to respond faster and more precisely to customer needs, ensuring their success and satisfaction.
• Partner with the customer to maximize adoption and ensure they get all necessary assistance to quickly achieve desired business outcomes
• Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption
• Advocate for customer internally through prioritization process with Product Management
• Regularly and proactively check in with customers to gather feedback and increase satisfaction scores (e.g., NPS)

Vice President

• Provide expert guidance to manage strategic programs for the Americas region; work in collaboration with Strategy, RevOps, Americas leaders and other VPO members to ensure effective management and reporting of strategic programs and initiatives.
• Have a broad understanding of the business across customer verticals and leverage that knowledge to ensure effective management of strategic programs and to recommend solutions/best practices and otherwise influence the Americas region strategy.
• Take ownership of specific strategic projects/programs for the Americas region.
• Translate the strategy of the activity into a concrete action plan, setting and monitoring targets for the team.
• Work independently, based on management directions.
• May coordinate functional teams or projects and serves as a best practices/quality resource.
• Serve as co-program owner with Strategy team for the 5-year Growth Ambition and Strategy for the verticals - including ongoing updates, refinement and scorecard tracking.
• Quarterly Strategic Initiative Review preparation (ensure high quality, objective scorecard evaluation).
• Month Performance Review coordination/support (RevOps leads).
• Coordinate region participation in annual Relationship survey.
• Serve as liaison with RevOps for Segmentation exercises.
• Support for strategic customer meetings and events, including leader briefing packs (customer profiles, key issues, hot button items, etc.).