Amadeus

Product Specialist

• Provide functional, technical expertise to support complex and cross-area implementations and/or customer requests
• Provides pre-sales functional consultancy to advise customers on appropriate products and solutions utilization
• Provides functional and technical expertise to support complex and cross-area initiatives

Product Specialist – ASP Integrations

Account Manager

• Develop and implement strategies and plans that support key business goals and a reliable sales pipeline in information technology (IT).
• Set clear objectives across short-, mid-, and long‑term horizons for customer engagement, commercial growth, solution adoption, and marketing.
• Create and maintain an Account Development Plan (ADP) aligned with cross‑functional partners and synchronized with the Customer Success Plan.
• Share insights on customer needs, market trends, challenges, and competitive developments with internal teams.
• Support and guide global team members, including Account Managers and CSMs.
• Contribute to long‑term plans (LTP) and annual budgeting processes.
• Provide input to Product Marketing Management (PMM) to help shape customer‑focused solutions.
• Build relationships with senior customer stakeholders to assess new business opportunities.
• Initiate collaborative pre‑sales activities such as solution workshops and product demonstrations.
• Work with internal teams to update contracts accurately and lead acquisition and renewal processes.
• Coordinate customer requests with timely follow‑up and clear communication.
• Support effective use of Amadeus technology and promote achievement of performance and service goals.
• Share product and solution updates with customers in partnership with the CSM team.
• Partner with CSMs and Pre‑Sales to retain and grow the IT solution portfolio.
• Facilitate business reviews, executive meetings, and joint marketing engagements to align priorities and encourage value creation.
• Foster effective collaboration with internal teams to support high‑quality service delivery.
• Contribute to process improvements and organizational development efforts.
• Organize regular account team meetings to track ADP progress and align next steps.
• Manage sales processes and maintain accurate customer data in Salesforce.
• Escalate customer issues, including billing matters, and contribute to product lifecycle discussions.

Senior Manager – Sales and Account Management

Product Marketing

• Own the product narrative
• Drive market and competitive insight
• Lead go‑to‑market execution
• Define product positioning & pricing foundations
• Empower cross‑functional teams to deliver successful launches

Senior Product Marketing Specialist

Digital Marketing

• Develop and implement media plans by researching target audiences and recommending appropriate channels and budget allocations.
• Recommend new products and identify opportunities to expand budgets with existing clients.
• Monitor industry trends, competitors, and client landscapes to assess potential impacts.
• Collaborate with Strategists to create engaging ad copy and keyword lists for client approval.
• Coordinate campaign setup, tracking workflows, and timely launch of new and renewal campaigns.

Digital Marketing Performance Analyst – Hospitality

• You will guide the Product Marketing Management (PMM – Product Marketing Management) function for the Airline Solutions (AIR) product portfolio.
• This is an important strategic role, shaping a viable portfolio strategy across different horizons to support growth objectives for Airline Solutions.
• The role is grounded in a market‑ and customer‑informed approach and close collaboration with Travel Unit business lines, following the Product Lifecycle (PLC – Product Lifecycle) framework.
• Work closely with internal stakeholders across regions and central functions (including Product Management, Commercial Finance, Travel Unit Marketing, Revenue Management Systems (RMS), and others), as well as with stakeholders from airline customers and the broader industry.
• The role covers the full Altea and Nevio portfolios.

Product Specialist – ASP Integrations

Senior Manager – Sales and Account Management

Senior Product Marketing Specialist

Digital Marketing Performance Analyst – Hospitality

Head of AIR Portfolio Marketing, Product Marketing