Amadeus

Senior Manager – Sales and Account Management

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Senior

About the role

  • Develop and implement strategies and plans that support key business goals and a reliable sales pipeline in information technology (IT).
  • Set clear objectives across short-, mid-, and long‑term horizons for customer engagement, commercial growth, solution adoption, and marketing.
  • Create and maintain an Account Development Plan (ADP) aligned with cross‑functional partners and synchronized with the Customer Success Plan.
  • Share insights on customer needs, market trends, challenges, and competitive developments with internal teams.
  • Support and guide global team members, including Account Managers and CSMs.
  • Contribute to long‑term plans (LTP) and annual budgeting processes.
  • Provide input to Product Marketing Management (PMM) to help shape customer‑focused solutions.
  • Build relationships with senior customer stakeholders to assess new business opportunities.
  • Initiate collaborative pre‑sales activities such as solution workshops and product demonstrations.
  • Work with internal teams to update contracts accurately and lead acquisition and renewal processes.
  • Coordinate customer requests with timely follow‑up and clear communication.
  • Support effective use of Amadeus technology and promote achievement of performance and service goals.
  • Share product and solution updates with customers in partnership with the CSM team.
  • Partner with CSMs and Pre‑Sales to retain and grow the IT solution portfolio.
  • Facilitate business reviews, executive meetings, and joint marketing engagements to align priorities and encourage value creation.
  • Foster effective collaboration with internal teams to support high‑quality service delivery.
  • Contribute to process improvements and organizational development efforts.
  • Organize regular account team meetings to track ADP progress and align next steps.
  • Manage sales processes and maintain accurate customer data in Salesforce.
  • Escalate customer issues, including billing matters, and contribute to product lifecycle discussions.

Requirements

  • Significant experience in commercial leadership roles, or equivalent capabilities, across IT solution sales, marketing, account management, or project management.
  • Extensive experience in enterprise IT sales environments and complex B2B solution implementation.
  • Experience in commercial environments; experience in the travel industry is highly regarded.
  • Ability to collaborate effectively with teams from diverse backgrounds, locations, and perspectives.
  • A relevant degree in Business Administration, Sales, Marketing, or a related field or equivalent professional experience.
Benefits
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
  • A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementsales processessolution implementationbudgetingcustomer engagementcommercial growthproduct marketing managementprocess improvementsdata management
Soft Skills
collaborationcommunicationleadershiprelationship buildingstrategic planninginsight sharingteam supportorganizational developmentproblem-solvingcustomer focus