AllTrails

DevOps Engineer

• Lead and contribute to projects focused on enhancing system reliability, release processes, developer experiences, cost optimizations, observability, and security.
• Collaborate with various engineering teams to solve reliability, performance, and security issues.
• Implement and manage infrastructure-as-code (IaC) strategies.
• Improve the overall developer experience by refining tools and workflows.
• Contribute to our on-call rotation, with a frequency of approximately one week every two months, to ensure system stability.

Senior DevOps Engineer

Recruitment

• As the sole recruiter at AllTrails, you will be the face of the company for every candidate and a strategic partner to every hiring manager.
• Manage the full cycle recruitment process for roles across all functions including Engineering, Product, Marketing, Design, Finance and more!
• Partner with hiring managers to define roles, consult on market trends, and set realistic expectations for the talent landscape.
• We do not have a Recruiting Coordinator by design. One of your first major projects will be to audit our current workflows and implement AI tooling to automate scheduling, candidate communications, and administrative tasks.
• Execute and iterate on recruiting workflows. You will identify bottlenecks and implement changes to ensure our process is efficient, equitable, and scalable.
• Deliver a high touch experience for everyone in the funnel. You will ensure every candidate leaves with a positive impression of AllTrails regardless of the outcome.
• Use recruiting metrics to track pipeline health and provide visibility into hiring progress to the broader People team and leadership.

Recruiter

Customer Support

• Engage directly with customers to understand their pain points and ensure that the root causes of their issues get addressed in a timely and efficient manner.
• Collaborate closely with Product, Engineering, Marketing, Analytics, and Data Operations.
• Report to the Senior Manager of Customer Support.
• Respond to and troubleshoot customer support issues and tickets across platforms (web, iOS, Android).
• Work with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention.
• Serve as the voice of our community and champion feature requests to the Product team.
• Assist the Product team with QA testing.

Customer Support Specialist

Social Media Manager

• Concepting, creating, and editing platform-native social content, with a primary focus on Instagram and TikTok
• Developing and executing the social content calendar, ensuring timely, on-brand, and culturally relevant publishing
• Spotting, adapting, and experimenting with trends, formats, and cultural moments in ways that feel natural to AllTrails
• Writing clear, engaging captions and short-form copy that sounds human, inviting, and unmistakably on-brand
• Collaborating closely with designers, marketers, and cross-functional partners to bring campaigns, launches, and key moments to life
• Incorporating UGC and community insights into content in partnership with the Community Manager
• Tracking content performance to understand what resonates, and using those insights to continually evolve our social approach

Senior DevOps Engineer

Recruiter

Customer Support Specialist

Social Media Content Specialist