Allego

Customer Support

• Manage inbound customer requests for technical support and services
• Resolve inbound Customer Support questions in a timely and accurate manner via phone and email
• Identify customer needs and help customers to leverage specific Allego features
• Analyze and report product challenges and enhancements to Allego’s Product Team
• Provision new customer systems and users
• Assist with supplemental content creation and transformation
• Assist with feature configuration and activation for new implementations
• Contribute to the Allego Training and Knowledge Base by authoring email templates and articles to help customers

Customer Support Specialist

QA Engineer

• - Design and execute test cases of newly developed features
• - Perform necessary regression testing for every release
• - Execute automation test scripts
• - Report test results to Engineering team

Junior QA Engineer

Implementation Specialist

• Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success.
• Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks.
• Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego.
• Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies.
• Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption.
• Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria.
• Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met.
• Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer.
• Ensure a smooth transition to the post-implementation CS team at the end of the implementation.
• Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health.
• Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.

Senior Customer Success Implementation Manager

Sales Development Rep

• Partnering with your Account Executive on strategic account planning
• Prospecting and conducting research on assigned accounts
• Engaging relevant prospects through cold calling, email outreach, and social media engagement
• Handling inbound leads generated from Marketing campaigns
• Serve as a mentor and guide for new incoming team members

Sales Development Representative

Account Manager

• Driving weekly activity of sales calls to major accounts at all levels of the customer organization
• Ensuring predictable renewal of existing contracts and expand existing license footprint
• Increasing customer usage and dependency by extending our platform to new business areas
• Driving organic expansion through up-selling/cross-selling existing customers
• Working with management and Account Management team members on territory planning and execution plans
• Accurately managing an ongoing sales pipeline and forecasting process
• Working with Marketing to cultivate, nurture, and drive new business growth in your accounts
• Working closely with the Customer Success Adoption team to develop overall customer success, renewal, and expansion strategies

Account Executive

• Develop a target account strategy and grow new business opportunities for Allego
• Join a fast-paced sales environment with a consultative approach
• Execute a "Go-To-Market" strategy
• Achieve quarterly sales and pipeline growth goals
• Quarterback resources needed to win new business
• Accurately forecast business
• Maintain Allego’s prospect system of record with contact, opportunity and account information
• Prospect into multiple organizations via various methods
• Articulate Allego’s value proposition to decision-makers across industries
• Become an expert in using Allego’s technology
• Contribute to a winning team with a positive attitude and an abundance mentality

Enterprise Account Executive

Customer Success Manager

• Work in partnership with Directors to support new client implementations and provide post implementation support
• Provide customer support via email and phone
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement as well as supplemental content creation and transformation
• Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
• Host live office hours training sessions for new and existing customers
• Manage and track customer interactions via Salesforce.com and ChurnZero

Customer Success Coordinator

SEO Marketing

• Produce a steady volume of high-quality, search-optimized content (blog posts, guides, landing pages, thought leadership)
• Create high-quality, persona-driven content balancing readability for humans with optimization for SEO, GEO, AEO
• Perform keyword research and gap analysis using tools like Moz, SEMrush, Ahrefs, and Google Search Console
• Optimize content for Google, ChatGPT, and other AI-driven search engines, staying current with algorithms and best practices
• Collaborate with product marketing, demand gen, and design teams to align content with campaigns and buyer journeys
• Track, analyze, and report on content performance and make data-driven recommendations for improvement
• Report to the Director of Web Strategy and Development