Allego

Project Manager

• Identify, assess, and develop new charging sites in close collaboration with the Network Development and Site Design teams, including commercial feasibility and business case evaluation.
• Negotiate and finalize site agreements and commercial conditions with landowners, partners, and municipalities, in line with Allego’s investment and return requirements.
• Assess the deployment concept of charging sites and evaluate overall project feasibility, considering technical, regulatory, grid, and commercial constraints.
• Plan and manage all project phases end-to-end: design, permitting, procurement, grid connection, construction, installation, and commissioning.
• Coordinate and steer all internal and external stakeholders, including landowners, business partners, grid operators, engineering firms, installation partners, hardware suppliers, and local authorities.
• Act as single point of accountability for the rollout of new sites, ensuring alignment on scope, timelines, costs, and deliverables.
• Supervise and manage external engineering and installation partners, ensuring adherence to agreed timelines, budgets, and technical specifications.
• Proactively identify project risks, bottlenecks, and dependencies, and implement mitigation measures to ensure smooth delivery.
• Ensure compliance with Allego’s quality, safety, and technical standards throughout the full installation and commissioning process.

EV Charging Station Project Manager

Full-stack Engineer

• Collaborating with the product management team to weigh options to satisfy requirements, providing feedback on requirement feasibility, architecture and UI/UX designs
• Designing, building, and delivering features in multiple areas of the product
• Reviewing code and mentoring other engineers
• Continually improving our technical stack and processes
• Maintaining existing tools and infrastructure as necessary

Software Engineer

Account Executive

• Develop a target account strategy and grow new business opportunities for Allego.
• Join a fast-paced sales environment with a consultative approach while selling to clients.
• Achieve quarterly sales and pipeline growth goals.
• Accurately forecast your business and maintain Allego’s prospect system of record (Salesforce.com).
• Prospect into multiple organizations via various methods such as cold-calling and networking.
• Clearly articulate Allego’s value proposition to decision-makers across multiple industries.

Manager

• Lead a team responsible for ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new and existing customers.
• Play a pivotal role at the forefront of the customer journey.
• Guide the team in navigating complex implementation projects that involve multiple workstreams and diverse stakeholder groups.
• Leverage expertise in SaaS implementations to advise on a confident and prescriptive approach.
• Conduct regular meetings with team members such as 1 on 1s and team meeting to ensure understanding of priorities and help develop team members to grow in their roles
• Work directly with your team members to facilitate a smooth and effective transition to the post-implementation experience team.
• Contribute to the ongoing refinement of the implementation approach and best practices, integrating lessons learned and evolving customer needs.
• Consistently work with your direct team members to update and maintain data in internal systems to support the business need to measure implementation projects and customer account health.
• Drive a direct and positive impact on the growth of the company.

Implementation Services Manager

Customer Success Manager

• Ensure a smooth transition from customer’s Implementation to Adoption phase in partnership with the Implementation CSM.
• Define a customer roadmap for deploying future use cases leveraging the Allego Blueprint
• Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.
• Execute ongoing proactive outreach to clients in order to review usage, opportunities for use case expansion and asses overall level of satisfaction.
• Act as the product expert, customer advocate and liaison between your customers and Allego’s Product Management team to translate business requirements into product enhancements.
• Build relationships with Project Leads, key decision makers and sponsors within customers, and drive alignment between their business goals and day-to-day execution of Project Team.
• Partner with the Allego AM to support the customer renewal process for your customer portfolio.
• Monitor and update customer account health via ChurnZero for portfolio of customers
• Coordinate the internal escalation of at-risk customers through partnerships with CS Leadership, Sales, Product, etc.
• Partner with CSD & Sales to flag any opportunities for expansion within customer portfolio.
• Partner with Sales to prepare for and deliver Business Reviews for your portfolio of customers
• Support achievement of company customer retention and expansion goals
• Special projects as assigned by Director of CS, Adoption

Senior Customer Success Manager

• Work in partnership with Directors to support post implementation support
• Provide customer support via email and Zoom
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement as well as supplemental content creation and transformation
• Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
• Host live office hours training sessions for new and existing customers
• Manage and track customer interactions via Salesforce.com and ChurnZero

Customer Success Coordinator

Account Manager

• Driving weekly activity of sales calls to major accounts at all levels of the customer organization
• Ensuring predictable renewal of existing contracts and expand existing license and product footprint
• Increasing customer usage and dependency by extending our platform to new business areas
• Driving organic expansion through up-selling/cross-selling existing customers
• Working with management and Account Management team members on territory planning and execution plans
• Accurately managing an ongoing sales pipeline and forecasting process
• Working with Marketing to cultivate, nurture, and drive new business growth in your accounts
• Working closely with the Customer Success Adoption team to develop overall customer success, renewal, and expansion strategies