Senior Manager, Customer Education – Enablement

Allego

Senior Manager creating and scaling customer education and enablement programs at Allego. Transforming customer experiences through engaging learning resources and strategies for platform success.

Posted 7/15/2026full-timeWaltham • Massachusetts • 🇺🇸 United StatesSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing customer education strategies within a SaaS environment, focusing on adult learning principles and instructional design. Proficient in creating engaging educational content and managing customer enablement technologies to enhance user experience and adoption.

Highest-signal resume keywords

Customer Education Strategy DevelopmentSaaS Customer Enablement ProgramsInstructional Design PrinciplesKnowledge Management PlatformsProgram Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Training ProgramsEducational Content CreationDigital Adoption ToolsLearning Management SystemsVideo ProductionWorkshop FacilitationBest Practices DocumentationLearning Path DesignFramework DevelopmentSelf-Service Experience Design

Soft Skills

Exceptional Written CommunicationVerbal Communication SkillsEngaging EducatorFacilitation SkillsCustomer Engagement

Tools & Technologies

AllegoRevenue Enablement PlatformsSales Enablement TechnologyLearning TechnologyKnowledge Management Systems

Industry Keywords

Customer EnablementSaaSAdult LearningLearning & DevelopmentCustomer Success

About the role

Key responsibilities & impact

Define and execute Allego's customer enablement strategy, building scalable programs that help customers learn, engage, and succeed with the platform.
Transform Allego's product documentation into a modern self-service experience by creating clear, practical guidance centered around workflows, use cases, best practices, and contextual learning that helps customers solve problems independently.
Create engaging educational experiences—including videos, guides, playbooks, webinars, and learning paths that showcase best practices, increase awareness of Allego’s capabilities, and help customers achieve meaningful business outcomes.
Design, build, and continuously evolve Allego's customer education ecosystem, including learning paths, certifications, and programs that develop power users, administrators, and customer champions.
Develop turnkey resources, frameworks, and starter kits that help customers quickly understand, adopt, and expand their use of the Allego platform.
Deliver scalable workshops, webinars, office hours, product showcases, and learning events that increase customer engagement, confidence, and awareness of Allego's capabilities.
Own and evolve the systems that power customer education and self-service experiences, including knowledge management platforms, digital adoption tools, learning programs, and other enablement technologies.

Requirements

What you’ll need

Direct experience building and scaling customer education, customer enablement, or customer training programs within a SaaS organization, ideally serving enablement, sales, marketing, or learning & development professionals.
Deep familiarity with Allego, revenue enablement platforms, sales enablement technology, learning technology, or adjacent software categories.
A proven track record of developing and executing customer education strategies grounded in adult learning, enablement, or instructional design principles.
Exceptional written and verbal communication skills. You are an engaging educator who enjoys being in front of customers and is equally comfortable writing clear, compelling learning content, creating videos and guides, and facilitating workshops, webinars, and other customer learning experiences.
Experience owning or administering customer education, knowledge management, digital adoption, learning management, or related enablement technologies.
Strong program management skills with the ability to independently build and scale new initiatives from concept through execution.
A portfolio of customer-facing educational content, documentation, training materials, videos, or learning programs that demonstrates exceptional communication and instructional design skills is highly valued.

Benefits

Comp & perks

Medical, dental, and vision coverage
Unlimited vacation
Paid parental leave
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
401(k) with company matching
Short & long-term disability, AD&D, and life insurance
Allego stock options