Customer Success Manager

Allego

Customer Success Manager responsible for high touch post-sales lifecycle of Allego customers. Handling implementation, guiding usage expansion, and ensuring customer satisfaction to drive adoption.

Posted 6/23/2026full-timeWaltham • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Handling implementation of brand new customers and guiding those customers to expand usage and drive adoption.
Serving as a trusted advisor to your portfolio of customers, guiding them through the expanded use of the Allego blueprint incorporating best practices, new features, and new use cases to ensure stickiness and ROI.
Partnering with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal.
Acting as the product expert, customer advocate, and liaison between your customers and Allego’s Product Management team to translate business requirements into product enhancements.
Executing monthly proactive outreach to clients in order to review usage, opportunities for use case expansion, and assess overall level of satisfaction.
Handling customer references, case studies, and testimonials for your customers.

Requirements

What you’ll need

5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
Strong project management experience in client relations/account management with a consultative approach.
Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
Excellent communication skills, both written and verbal, with experience in individual and group presentations.
Strong interpersonal skills with a track record of building positive relationships.
Skilled in cross-functional leadership and team coordination.
Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
Detail-oriented and quality-focused.
Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
Revenue Enablement Experience strongly preferred.
Bachelor's degree or equivalent preferred, but not required.
Proficient in Google Suite, Salesforce.com, and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus.

Benefits

Comp & perks

Medical, dental, and vision coverage
Unlimited vacation
Paid parental leave
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
401(k) with company matching
Short & long-term disability, AD&D, and life insurance
Allego stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer implementationonboardingrelationship managementrevenue enablement

Soft Skills

proactiveself-motivatedteam playerexcellent communicationinterpersonal skillscross-functional leadershiporganizational skillstime managementdetail-orientedadaptable