Content Writer

• Understand the overall system architecture and functionality, specifically the end-to-end system design and interfaces
• Work with product managers, product marketing, and engineers to produce and maintain world-class customer documentation, including: User Manuals, Integration Guides, Installation Manuals, on platform documentation (tooltips, welcome instructions, etc.)
• Create and maintain technical documentation including system specifications, interface control documents (ICDs), test procedures, and white papers
• Translate engineering concepts into accessible content for technical and non-technical audiences
• Gather customer feedback on documentation to improve usability, and communicate that feedback to engineering
• Work closely with engineers to capture design intent, operational procedures, and troubleshooting guides
• Manage version control and ensure documentation is up-to-date and aligned with system changes
• Create Requirements documents for new functions and features
• Create CONOPS (concept of operations) documents that explain and illustrate new functionality and its integration within the overall system
• Publish, arrange the review of, and gain agreement on system requirements documents and CONOPS, receiving input from and achieving alignment with cross-functional stakeholders as relevant
• Identify any regulations or standards needed for regulatory, compliance or certification purposes and analyse applicability captured in a compliance matrix
• Ensure that any necessary work is captured in requirements, creating any new requirements as needed
• Support Service Delivery, for instance in the training of support staff on the new features

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