Retail Sales Support Analyst
Moen
Senior Technical Support Specialist
All Seniors Care Living Centres
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
DNS
About the role
- Handle L2 support requests (live chat, email, and ticket queue)
- Troubleshoot browser-based and integration issues using console/network logs, Postman, etc.
- Escalate bugs or complex issues to Dev or QA teams with clear documentation
- Update internal knowledge base and contribute to product documentation
- Become an expert on Scaleo’s platform and domain-specific tools like tracking links, postbacks, and event attribution
- Work closely with Product, Engineering, and Customer Success to ensure a great customer experience
Requirements
- 3+ years of L1/L2 experience in a B2B SaaS environment
- Strong familiarity with tools like Intercom, JIRA, Confluence, Notion
- Ability to reproduce issues, log findings, and communicate technical steps clearly
- Comfortable with basics of HTTP, DNS, cookies, JSON, APIs (Postman or curl)
- Excellent written and spoken English
- Customer-first mindset with active listening, clear writing, and patience
- Experience with affiliate marketing, iGaming, or affiliate tracking platforms (Nice-to-Have)
Benefits
- Remote-first team
- A collaborative culture that values autonomy and initiative
- Fast-moving product that’s solving real customer problems
- Small team, big impact - your work will be seen and appreciated
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
L2 supporttroubleshootingHTTPDNScookiesJSONAPIsPostmanintegration issuesbug escalation
Soft skills
active listeningclear writingpatiencecommunicationcustomer-first mindsettechnical documentationcollaborationproblem-solvingattention to detailadaptability
