Senior Associate, Global Technical Support
Ciena
Switching
Retail Sales Support Analyst
Moen
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Spend time in the field with RM’s, RSRs, and customer stakeholders to observe workflows, identify pain points, and develop tools and methods that improve sales team efficiency and effectiveness.
- Oversee and execute Retail HubSpot processes and workflow including customer data management, project ticket tracking, dashboard creation, and reporting to ensure the sales team has access to critical store level insights.
- Develop and distribute key performance indicator (KPI) reports, project pipelines, and opportunity tracking to support strategic decision-making and drive incremental sales.
- Serve as the anchor and host for RVP and Market Walks, including agenda creation, data preparation, scheduling, logistics planning, and on-site coordination.
- Create and maintain onboarding materials and documentation to support new RSRs and ensure consistent training and integration into retail and our products.
- Identify and implement tools and processes that enhance the efficiency and effectiveness of the Retail Sales Team.
- Respond to sales inquiries related to reporting, program details, and product information, ensuring timely and accurate support.
- Act as a liaison between the sales team and other departments to foster strong working relationships and facilitate smooth information flow.
- Coordinate and communicate product and technical information requests to ensure accurate and timely responses.
- Assist in the development of professional documents using Microsoft Word, Excel, and PowerPoint to support business communications and presentations.
Requirements
- 5+ years of experience in sales support, sales operations, or customer service within a B2C or retail environment.
- Experience working with CRM platforms (e.g., HubSpot, Salesforce).
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong communication and organizational skills.
- Strong desire and commitment to sales
- Excellent interpersonal skills
- Ability to interpret technical specifications
- Basic understanding of engineering drawings
- Analytical skills and attention to detail
- Ability to work with a variety of personality types
- Ability to work in fast paced environment
Benefits
- All the Insurance coverage you’d expect like medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K, and a bonus program
- Scholarship program for children of employees
- Annual merit and incentive programs
- Charitable gift matching
- Culture committed to work-life balance with flexible work options
- Associate Purchase Program on All Fortune Brands Products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer data managementproject ticket trackingdashboard creationreportingkey performance indicator (KPI) reportsproject pipelinesopportunity trackingtechnical specifications interpretationengineering drawings understandinganalytical skills
Soft skills
communication skillsorganizational skillsinterpersonal skillssales commitmentattention to detailability to work with various personality typesability to work in fast paced environment
