Retail Sales Support Analyst
Moen
Technical Analyst, Microsoft Dynamics 365
Cyclotron, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- Maintain and update the current Dynamics 365 environment, ensuring system stability, security, and performance.
- Manage regular platform updates, rollouts, and patches, including testing and validation before deployment.
- Monitor integrations, workflows, and automations to ensure seamless operation across departments.
- Collaborate closely with the Director of Operations, Team Leads, and key stakeholders to understand business processes and requirements.
- Translate user and departmental needs into actionable Dynamics 365 configurations, enhancements, and workflows.
- Document system architecture, data flow, and configuration changes for transparency and continuity.
- Stay current with Microsoft Dynamics 365 updates, features, and best practices.
- Recommend enhancements or new capabilities to improve efficiency, productivity, and user experience.
- Lead or support system upgrade and enhancement projects, ensuring minimal disruption to operations.
- Provide responsive, high-quality support to users, resolving issues efficiently and professionally.
- Deliver training and documentation to ensure users understand new features and processes.
- Act as a liaison between business teams and Internal Support, ensuring clear communication and expectation alignment.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
- 3-5 years of experience working with Microsoft Dynamics 365 (Sales, Customer Service, Project Operations, or Business Central preferred).
- Proven experience managing Dynamics environments, including updates, configuration, and custom workflows.
- Strong understanding of data modeling, integration points, and Power Platform tools (Power Automate, Power Apps, Power BI).
- Proficiency in Dynamics 365 administration, configuration, and security roles.
- Familiarity with Microsoft Power Platform, Azure integrations, and data connectors.
- Experience in managing release cycles and system testing.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Exceptional customer service and stakeholder management abilities — able to translate business needs into technical solutions.
Benefits
- Competitive compensation
- Flexible arrangements for nearshore/offshore candidates
- Strong career growth potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Dynamics 365Dynamics 365 administrationconfigurationcustom workflowsdata modelingintegration pointsPower PlatformPower AutomatePower AppsPower BI
Soft skills
communication skillsproblem-solvinganalytical skillscustomer servicestakeholder management
Certifications
Bachelor’s degree in Information SystemsBachelor’s degree in Computer Science
