Retail Sales Support Analyst
Moen
Service Desk – Advanced Technical Support Team Lead
Empower AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage and enhance the IT service desk operations, ensuring timely resolution of technical issues.
- Lead a team of support professionals, drive continuous improvement, and contribute to the overall success of IT Services.
- Analyze new and complex problems and create innovative solutions that involve technology, methodology, tools, and solution components.
- Prepare reports for upper management regarding statuses of incident and request performance.
- Collaborate with other leads inside of the End User Services Portfolio, other DIGIT portfolio leads and government counterparts in support of GSA IT end user services.
Requirements
- Public Trust Clearance by start date.
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
- Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
- 4-7 years of experience and an associates degree or equivalent.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service desk operationsincident managementproblem analysissolution developmentreport preparation
Soft skills
leadershipcommunicationcollaborationindependent workcontinuous improvement
Certifications
Public Trust ClearanceITILv4 Foundation Certification
